SurveyMonkey

Implementation Specialist


PayCompetitive
LocationOttawa/Ontario
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 5852712
      Employer Industry: Online Surveys and Forms

      Why Consider this Job Opportunity:
      - Potential for full-time extension after 9-month contract
      - Opportunity to work with a global leader in online surveys and forms
      - Competitive pay and benefits package
      - Chance to manage multiple accounts, deadlines, and milestones
      - Supportive and inclusive workplace culture
      - Ability to work remotely in a choice model

      What to Expect (Job Responsibilities):
      - Organize requirements gathering meetings and document solution designs
      - Configure SurveyMonkey Apply software solutions to satisfy client business processes, rules, and other requirements
      - Work with technical consultants regarding integration, data conversion, and complex business logic
      - Present formal training (webinars) to client project team members and end-users
      - Track and communicate client issues and proactively troubleshoot and resolve problems

      What is Required (Qualifications):
      - BS/BA degree or equivalent in relevant work experience
      - Excellent communication, presentation, facilitation, and time management skills
      - Experience configuring business logic in a web-based platform
      - Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment
      - Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction

      How to Stand Out (Preferred Qualifications):
      - 0-2 years of experience in a similar role
      - Familiarity with AI-powered insights
      - Strong problem-solving skills and ability to think critically
      - Experience with client management and expectation setting
      - Proficiency in managing complex projects and deadlines

      #OnlineSurveys #ClientManagement #RemoteWork #InclusiveCulture #ProfessionalDevelopment

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Use SurveyMonkey to drive your business forward by using our free online survey tool to capture the voices and opinions of the people who matter most to you.