Import Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Ethiopia has an opening for an Import Operations Specialist where you will execute procedures in the administration of the Project Import, Export process from end to end for all cargoes coming all modes of transport Road, Ocean, Air and Rail as well as having full ownership and visibility. Join us now in connecting people and improving lives.

In this Import Operations Specialist position

• You will establish and maintain relationships with existing customers.
• You will handle customer complaints and inquiries.
• You will update the clients promptly as agreed upon during the onboarding.
• You will provide high levels of customer service with a sense of urgency.
• You will support IP Team Leader with the implementation of new/change of systems updates/upgrades in CW1.
• You will arrange for the movement of shipment from Pick up at the customer to Delivery at the customer's premises or the Djibouti Port for shipments.
• You will book with carrier/Update CW1 remarks with booking info.
• You will support the GSC with the documentation required to open files and ensure that the file is opened correctly.
• You will support by sharing the documents with the CDZ team to enable them to declare the files and process the shipment for customs clearance by preparing a customs entry.
• You will support and Complete import and export documents.
• You will quality check documentation before lodging documentation processes.
• You will ensure that you process the OBLs following the stipulated procedures.
• You will monitor and follow up until shipments are delivered.
• You will send uplift confirmations/pre-alerts to the customers.
• You will bill and close the shipment in CW1 Post departure/Customer messaging.
• You will be uploading of shipping documents into the DHL EDoc system.
• You will update all your milestones and ensure they are done as per the stipulated target.
• You will ensure all your sick files are resolved and files closed.

Now, here’s what we need from you

• Bachelor’s degree in related fields preferably in Logistics, Supply Chain Management, international business etc.
• Min 3 years hands-on experience in import and export operations via Road, ocean, Air and Rail operations, Transportation, Logistics &/or similar roles across relevant Supply Chain in freight management, pricing, commercials & operations.
• Project Cargo handling Experience.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html