• Job Description

  Req#: 24954

  As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

  About Us

  As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

  Together, we keep everyday life moving to build a better tomorrow

  We are looking for an experienced and self-motivated Importer Support Coordinator to join our team!

  Purpose of the position

  • Support the Importers channel in relation to operational/administrative topics incl. Webshop and JIRA
    placed questions
  • Ensure proper training and onboarding support for Importers and customers in related scope,
    systems, processes and procedures
  • Liaise with Importers to provide a consistently high level of service and be able to respond and adapt
    in a demanding commercial environment
  • Act as a go to person and expert solution provider; drive improvements and harmonise &
    standardise processes
  • 60% operational (admin/training/case resolution)/ 40% business relation & projects related

  Main tasks and responsibilities

  • Act as a support person/ buddy for B2B partners
  • Develop and maintain best practice of the Function/Team processes (improvement drive)
  • Consulting cases internally with Technical Support and Parts Assortment incl. overseeing the
    resolution time
  • Provide good customer service for internal and external customers and find ways to improve the
    experience
  • Support Importer onboarding and access management in Hiab relevant systems
  • Provide Importer training & onboarding support for existing Services Tool (eg. Dealer Portal,
    Webshop, HiConnect, C-Office)
  • Dispute management and First Contact point, responsible for suggesting resolutions
  • Cooperate and continuously communicate with sales representatives, customers, vendors and other
    internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
  • Identify process improvement opportunities and support the implementation
  • Support Importers channel and service partners in the sale of accessories and spare parts
  • Provide correct documentation for requested Parts
  • Ensure a professional customer-oriented function both externally and internally
  • Follow up of backlogs
  • Support regarding Webshop access management and initial assistance / training
  • Close collaboration with logistics in organization of (special) express deliveries
  • Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

  What you’ll need to succeed

  Education:
  
  

  • Relevant degree in related field or the equivalent through a combination of education and work
    experience (logistics / industrial or technically oriented business administration)
    
    

  Experience:
  
  

  • Min 5 years of relevant experience in the defined Function
  • Proven experience in effective stakeholders communication on different level
  • SAP system knowledge would be preferable but is not essential
    
    

  Competencies :
  
  

  • Fluency in both written and spoken English - obligatory (Spanish is considered as advantage)
  • Ability to work independently
  • Self-starter & Self-motivated, proactive
  • Strong interpersonal and communication skills to effectively deal with internal & external customers
  • Competency in Google applications including Slides, Sheets, Docs and G-Mail will be an asset
  • General Business understanding and knowledge of KPI and customer success criteria
  • Ability to work with change, new process implementation
  • Caring, reliable and pioneerin
  • Good sense for detail
  • Willingness to travel if required

  What We Offer

  • International knowledge sharing
  • Supportive workplace with development opportunities through internal corporate projects
  • Co-financed parking
  • Office 5 minutes from SKM train station
  • Wide range of benefits: Medicover Healthcare, Multisport card, UNIQA Life Insurance
  • Hybrid work model available after 3 months

  Interested to join?

  If you are excited about this opportunity, please submit your application now!

  Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
  As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

• About the company

  Cargotec Oyj is a Finnish company that makes cargo-handling machinery for ships, ports, terminals and local distribution.

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