• Job Description

  Req#: R-64551

  Location:

  Work from home (Pennsylvania)

  Shift:

  Days (United States of America)

  Scheduled Weekly Hours:

  40

  Worker Type:

  Regular

  Exemption Status:

  Yes

  Job Summary:

  Facilitates and validates use of health literacy resources (non-English patient education materials, interpreter and translation services) through a defined process working closely with human resources for staff accountability measures. Gathers data, performs research, completes analytics and compiles best practice information while providing project management for operational and clinical staff to achieve transformational strategic and tactical project results. Conducts audits of interpreter services used to ensure compliance to meet regulatory standards. Works closely with patient experience department on focused efforts within patient surveys and responses to achieve improved patient experience, safety, staff satisfaction, quality, timeliness and efficiency improvement while achieving a favorable value. Coordinate fluency testing and certification of staff pool and track usage. Provide analytic feedback for language services, assist with identifying gaps in services, assist with audit of educational materials and track analytics for usage of patient materials.

  Job Duties:

  • Manages work to meet project milestones through application of project management discipline, consistent follow through, relationship management and creative organizational problem solving.
  • Consistently achieves project outcomes at target goals and reaches stretch goals frequently through consistent follow-through, creative problem solving, removing barriers and tenacious focus on results.
  • Hardwires process improvements and embeds process and outcome metrics in improvement initiatives that: draw data electronically from clinical and administrative records; are presented in easy to understand graphic format and have sufficient detail to identify specific sources of actionable opportunity.
  • Identifies and analyzes performance opportunities in operational, clinical, sales, human resources, marketing, information technology and financial processes through the use of administrative and clinical systems.
  • Identifies best practices and evaluates performance against evidence and research.
  • Streamlines clinical and operational workflows to support improved outcomes and efficiency.
  • Assesses the local stakeholder environment and works with project sponsors and leaders to build the support and will to address improvement opportunities among line staff, providers and leaders.
  • Manages relationships to achieve transformational change with staff, providers and leaders.
  • Uses analytic, experiential and subjective assessment skills to identify substantial performance improvement opportunities.
  • Documents work products and methodologies to enable analysis and knowledge transfer.
  • Design and develops project specific education plans and content.
  • Conducts training sessions for staff, providers and leaders.

  
  Work is typically performed in an office or remote environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

  Position Details:

  Travel Requirements:

  • This position will be primarily remote with occasional visits to hospital campuses

  Education:

  Bachelor's Degree-Healthcare Related Degree (Required), Master's Degree-Healthcare Related Degree (Preferred)

  Experience:

  Minimum of 3 years-Related work experience (Required)

  Certification(s) and License(s):

  Skills:

  Builds Relationships, Critical Thinking, Leads Others, Project Management, Working Independently

  OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

  • KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
  • EXCELLENCE: We treasure colleagues who humbly strive for excellence.
  • LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
  • INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
  • SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

  We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

  We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

• About the company

  Geisinger is a health and wellness organization focused on making better health easier for our communities through primary care, specialty medicine, hospitals, clinics, health insurance, medical education and research.

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