• Job Description

  Req#: 117434
  Overview
  
  
  Ready to take your outstanding customer service skills into a healthcare environment?
  We Fairview Health Services are looking for a dedicated In Clinic Visit Facilitator to join the Fairview Clinic in Brooklyn Park. This role is approved for 74 hours every two weeks and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; click here to learn more.
  The M Health Fairview Brooklyn Park location is a great place to work because the staff has a voice here. We have an outstanding team with low ego, and the providers are amazing; they are very involved and always willing to help or offering to hone your skills for personal growth. Leadership is also present and involved with the staff. With 20 specialties and 30 providers, we believe this clinic is a gem! When working here, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.
  
  Responsibilities
  
  
  This position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators gather pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.
  • Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit
  • Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires
  • Supports the patients' connection to the provider for the visit & serves as a resource ensuring a positive patient/provider experience
  • Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
  • Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies
  
  Qualifications
  
  
  Required
  • At least 1-year of customer service experience
  • Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
  Preferred
  • Current nursing, medical, social work, psychology, or pharmacy student
  • Successful completion of: NA, EMT, or HUC program
  • Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting
  We find those that exceed in this role exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.
  
  EEO Statement
  
  EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

• About the company

  M Health Fairview is the newly expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.

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