• Job Description

  Req#: 146854
  Job Overview
  
  
  Fairview has an immediate opening for a In Clinic Visit Facilitator to join our team at the Edina Clinic in the Southdale Medical Building. Join Fairview, the largest healthcare system in the state! This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.
  Visit Facilitators are a valuable member of our care team and collaborate with providers and support staff in meeting patient care needs during and between appointments in the clinic. Visit Facilitators on our team gain experience beyond patient care by working on collaborative projects with other clinics in our service line, leading process improvement initiatives in our clinic, serving as subject matter experts in the clinic, and receive ongoing competency and skills training by our clinical leads. Our team is committed to delivering excellent care to our patients, embracing diversity, being a welcome environment, and finding opportunities for personal and professional growth.
  This position is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.
  • Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
  • Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
  • Prepare exam rooms and stock supplies
  • Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
  • Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
  • Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.
  Required
  • At least 1-year of customer service experience
  • Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
  Preferred
  • Current nursing, medical, social work, psychology, or pharmacy student
  • Successful completion of: NA, EMT, or HUC program
  • Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting
  
  Benefit Overview
  
  
  Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract
  
  Compensation Disclaimer
  
  An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
  EEO Statement
  
  EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

• About the company

  M Health Fairview is the newly expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.

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