Looking to join a dedicated team where your work will make a lasting impact?

We Fairview Health Services are looking for In Clinic Visit Facilitator to join the Neurosurgery Department at our Maplewood location! This position is approved for 80 hours every two weeks and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match; click here to learn more and get all the details. This role will also travel to our other sites in Edina, Burnsville, Fridley, and Woodbury.

Did you know that we at M Health Fairview have Minnesota’s first intra-operative MRI surgical suite! An MRI scan can help guide surgeons & quickly check the results of a procedure. Our group is special because we work as a multidisciplinary team to diagnose & treat neurological disease in adults & children associated with genetics, disease, or trauma. When working at M Health Fairview, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.

This Visit Facilitator is responsible for supporting in person clinic visits; including communicating with patients prior to their visit and helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules and other delegated duties as assigned.

• Prepare patients for their appointments including: communicates with patients in advance of their scheduled appointment to ensure medical records are collected, received & available for visit
• Assist in the rooming process by collecting & detailing pertinent information: reason for their visit, medication review, vitals collection with automated vitals machine & health questionnaires
• Supports the patient connection with the provider for the visit & serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
• Communicates efficiently with patients, providers & care team, demonstrating professional emotional intelligence in person & with virtual technologies

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Those who excel in this role:

High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.