• Deliver a consistent customer service experience by providing efficient and timely resolutions to our TRICARE beneficiaries and providers

• Act as customer advocate by resolving complex concerns in an accurate and timely fashion

• Demonstrate ability to make good business decisions aligned with our Humana values

• Prioritize workload to continuously answer incoming calls and maintain established schedules

Perks & Benefits :

• Full Benefits effective Day 1 of employment

• Annual Incentive (Bonus) Opportunity

• Amazing PTO (Paid Time Off)

• Robust 401(k) plan through Charles Schwab

• Career Mobility

• Eligibility for associate wellness and rewards program

• Tuition Reimbursement & Student Loan Refinancing

Required Qualifications :

• Our Department of Defense contract requires U.S. Citizenship for this role

• Must s uccessfully receive interim approval for government security clearance ( eQIP - Electronic Questionnaire for Investigation Processing)

• Must have 2 o r more years customer service experience in a professional environment

• Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.

• Demonstrated ownership to problem-solve independently

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Required Work Schedule :

Training :

• This role starts on January 16, 2024. Virtual Training will start on day one of employment and runs the first 6 to 8 weeks with a schedul e of 8: 3 0 am - 5 : 0 0 pm EST, Monday – Friday.

• Attendance is vital for success, so no time off is allowed during training, with the exception of observed (and paid) company holidays.

Work Schedule Following Training :

• Following training, you will work an 8-hour shift between the hours of 8:00 am – 7:00 pm (regardless of time zone), Monday - Friday . Shifts will be assigned at time of offer.

• The initial 1 8 0 days of employment constitute an A ppraisal P eriod , during which unapproved or unscheduled time off is restricted . This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance.

• This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of 12 months before applying to other Humana opportunities outside of Humana Government Business.

Preferred Qualifications :

• Experience in healthcare, military , or managed care environment

• Call Center e xperience

• College degree (Associate’s or Bachelor’s) highly preferred

• Knowledge of customer service principles and practices – formal training or experience

Additional Information

** Please be sure to include your resume with your application! * *

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

ALERT : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.