Income Maximisation Officer

SO2: Starting salary £40,005 per annum incl LW

6-month Fixed Term Contract or Secondment Opportunity

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.

You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction, with core duties being as follows:

• To provide an efficient empty (void) property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income.
• Conduct all viewings and sign-up’s
• Monitor all empty properties and provide regular reports on the status of each to senior management
• Ensure that all properties are updated on NEC (also known as Northgate) on daily basis
• To maintain waiting lists for non-residential units.
• To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.

The successful candidates must have the following key attributes:

• Be able to produce clear, succinct and well-structured written work;
• Effectively manage own workload.
• Conveys messages effectively.
• Establishes clear targets and meets them.
• Have an understanding of local political agendas.
• Demonstrate resilience to pressure
• Maintain professionalism at all times.

To be considered for interview, your CV and supporting statement will clearly evidence:

In this section, provide a short and concise summary of the values, behaviours, and skills needed for success. In supporting statement provide evidence on how you meeting the shortlisting criteria and give examples from your current or past experiences.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Christine Biggs at cbiggs@lambeth.gov.uk

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 17 March 2024.

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.