• Job Description

  Req#: JR-01665376

  Job Summary:

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  Sample Manager functions to elaborate on : executing direction from leadership, delivering results that align with strategic objectives, communicating critical information to other teams, managing vendor relationships, developing processes that align to organizational goals, specific technical skills required for managing a process.

  The primary purpose of this role is to assist with the delivery of a digital commerce segment with guidance as needed. This role may also manage and own work streams with support from more senior managers. This includes responsibility for supporting digital focused work streams end-to-end through the planning, development, execution, administration activities, and implementation stages to ensure excellence. Overall, this role contributes to digital commerce segments that play an important role in moving the digital business forward by driving ongoing improvements.

  Roles & Responsibilities:

  Core Responsibilities:

  • Drives the execution of operational plans by designing the tactical steps that must be taken to achieve the goals for a digital commerce segment.

  • Works to close the gap with competitors and/or exceed customer expectations by executing the plan derived from identified business opportunities for a segment of the digital business.

  • Develops and executes work plans with digital commerce team and cross-functional teams. Ensures that work is completed on time and raises risks and issues that could cause delays to the work.

  • Prepares inputs to key metrics that identify performance of business segment to ensure goals are met.

  • Analyzes multiple sources of data (e.g. sales, customer feedback) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.

  • Applies subject matter expertise of assigned digital commerce segment and works with functional business teams (e.g. Store Operations, Merchandising, Omni Fullfillment, Marketing, Technology, etc.) to ensure the business needs are clearly defined and prioritized.

  • Maintains relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.

  • Provides inputs to communication mediums that related to initiatives, capabilities, features, and improvements to ensure business teams are appropriately informed. Teach peers and working teams about components and importance of assigned digital commerce business segment.

  • Participates in interviewing peer candidates for the team to assess technical skills, operating style, and candidates continue to raise the bar of the team. Participates in formal and informal training to continuously develop technical skills.

  • Identifies tools and support needed to complete individual work assignments on time and with high quality.

  • Assigned digital commerce support may be within one of the following areas: Drop Ship Modernization, Omni/Endless Aisle, Post Purchase & Fullfillment, Digital Category Optimization, Install & Services, Chat Operations, and additional digital business opportunities as needed.

  Years of Experience

  • 2 years of work experience

  Education Qualification & Certifications (optional)

  Required Minimum Qualifications:

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  List the education, certification, work experience and skills required to minimally qualify an individual for the job.

  Graduate in any discipline

  Skill Set Required

  Primary Skills (must have)

  experience in online/retail merchandising or business operations

  Experience in Chat, Order Fulfillment, BOPUIS, B2B, Install Services, or Online Payment desired

  Corporate experience, retail a plus Agile/Scrum/SAFe certification

  Preferred

  Teamwork and collaboration

  Proven business acumen, judgment, and decision-making skills

  Effective interpersonal and customer facing skills

  Researching skills

  Quick process learner

  Knowledge about database system

  Secondary Skills (desired)

  Analytical thinking

  Critical Thinking/Problem Solving

  Ability to work independently and with a sense of urgency

  At Lowe's India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowe's. Our 3100+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowe's has a strong competitive edge in the market. Lowe’s India is certified as a Great Place to Work by the Great to Place to Work® Institute, India, and has been recognized as one of Economic Times Best Brands for 2020.
  
  Our Technology team supports E-commerce, Mobile, IT & Cloud Infrastructure, and Corporate Systems at Lowe's India, enabling various functions such as supply chain, merchandising, distribution, corporate services, etc. The Data & Analytics teams help make data-driven decisions in merchandising, store operations, finance, and supply chain. The Business Services team builds business services capabilities across Merchandising, Marketing, Supply Chain, Store Operations, Enterprise Item Content, and Private Brands. The Finance and Accounting team manages Transaction Accounting, Customer and Inventory Accounting, Margin and Cost Accounting, Financial Planning and Analysis, Business Finance support, Tax and Enterprise Strategic Sourcing for the U.S. and Canada business. The Product Management team builds and manages tech products and solutions for our stores and online channels. And Lastly, our Shared Services team empowers other groups to do their job well. To know more about Lowe’s India, visit www.lowes.co.in

  
  Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

• About the company

  Lowe’s grew from one small-town hardware store in North Carolina to one of the largest home improvement retailers in the world. Then and now, we’re committed to helping homeowners, renters and pros improve their homes and businesses.

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