• Job Description

  Req#: R14030

  Great benefits. Competitive pay. We know these are some of the things people look for in a job.

  
  If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

  When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

  At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

  · A flexible hybrid work schedule (three days in the office, two days’ work from home)

  · Full medical, dental, and vision coverage for both teammates AND family members

  · Competitive pay and performance incentives

  · A fun, mission-focused, and collaborative team environment

  A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

  The Wounded Warrior Project (WWP) Independence Program (IP) Case Manager provides direct support and services to severely injured Warriors and their family members in the Independence Program. The IP Case Manager works with individuals with varying physical, mental, and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life.
  
  Note: The Independence Program is designed to help warriors’ live life to the fullest, on their own terms. It serves wounded, ill, and injured veterans living with a moderate-to-severe brain injury, spinal cord injury, or other neurological conditions. The warrior’s cognitive or physical challenges may limit his or her opportunity to access resources and activities in his or her community. The Independence Program helps break down these barriers.

  
  

  DUTIES & RESPONSIBILITIES

  Caseload management:

  • Maintain a caseload of assigned Warriors.

  • Encourage Warrior’s to participate in the full suite of Independence Program Core Services (Community Support Specialists, alternative therapies, Continued Care Services, etc.).

  • Complete intakes to determine eligibility into the Independence Program and provide recommendations regarding program enrollment.

  • As required, completion of comprehensive assessments in the Warrior’s home to determine service needs and development of appropriate care plans.

  • Work in collaboration with the Warrior to develop individualized goals to improve independence.

  • Identify, locate, and provide community supports and resources for Warriors in order to reintegrate and reconnect with their communities and increase their independence.

  • Research programs, services, resources, recreation, transportation, education, day programs, etc. to provide appropriate resources to Warriors served in the Independence Program.

  • As required, identify and contract with community resources to coordinate services for Warriors in order to reintegrate and reconnect with their communities and increase their independence.

  • Monitor and appropriately utilize service hours provided.

  • Monitor effectiveness of services provided to assess Warrior’s progress on outcome goals.

  • Monitor cost levels for assigned cases, identify trends, prepare reports, and provide recommendations for improving service delivery, impact of services, and strategies to increase reach and scope of service availability.

  • Maintain regular communication with Warriors on the assigned caseload to ensure a best in class, high touch support and a positive warrior experience.

  • Maintain and update all WWP electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database (Salesforce).

  Program management and development:

  • Ensure programmatic oversight and alignment of resources, services, and goals.

  • Evaluate warrior funding requests and approve appropriate funding exceptions for essential services.

  • Support Warrior engagement with WWP programs. Analyze program engagement data, identify programmatic trends, and provide regular status reports to leadership regarding caseload engagement in WWP services.

  Resource management and development:

  • Cultivate and maintain relationships with local community resources to warriors on caseload. Ensure alignment of these resources with warrior needs.

  • Assist with communication coordination among family members, caregivers, WWP program staff, other external organizations, agencies, and healthcare facilities.

  • Provide IP briefs both externally and internally. Identify, develop, conduct, lead, and participate in special projects, e.g., event coordination and planning, training, curriculum development, research, presentations, mentoring, and other programmatic endeavors.

  • Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

  • Other related duties as assigned.

  KNOWLEDGE, SKILLS, & ABILITIES

  • Exceptional interpersonal skills.

  • Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.

  • Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community.

  • Demonstrated understanding of psychological and mental health issues. Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of the challenges faced by warriors affected by trauma.

  • Strong working understanding of WWP programs and other resources available for families and Warriors.

  • Excellent written and verbal communication skills.

  • Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines.

  • Demonstrated ability to speak publicly in front of diverse audiences. Demonstrated ability to work effectively in an environment requiring independent, creative efforts.

  • Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues.

  • Ability to analyze data and discern trends.

  • Ability to maintain a flexible work schedule to meet warrior needs.

  • Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.

  • High energy level. Self-starter; willing to take initiative.

  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.

  • Mission-driven, guided by core values, and a pleasure to work with.

  EXPERIENCE

  Requirements

  • Four years of experience working with military or veteran populations in support of their development and readjustment doing case management, managed case, community outreach, or mental health programming.

  • Four years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.

  • Two years of experience conducting intakes.

  • Proficient in Salesforce or other CRM system.

  Preferences

  • Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.

  EDUCATION

  Requirements

  • Master’s degree in social work, psychology, counseling, rehabilitation counseling, case management, or related mental health field. Equivalent combination of applicable education, training, certification, and experience working with veteran focused programming or case management may be considered in lieu of degree.

  Preferences

  • None.

  CERTIFICATIONS & LICENSURE

  Requirements

  • Ability to gain the Certified Brain Injury Specialist (CBIS) credential within 2 years of hire.

  • Ability to obtain ASIST Certification within 1 year of hire.

  Preferences

  • Certified Brain Injury Specialist (CBIS) credential.

  • ASIST Certification.

  WORK ENVIRONMENT/PHYSICAL DEMANDS

  • General office environment: temperature controlled.

  • Up to 25% travel.

  We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

  For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

  For San Diego, California and Washington state Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

  For Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

  For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

  
  *ca-ll

  #LI-HYBRID

  Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

  Please note:
  Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

• About the company

  Wounded Warrior Project is a charity and veterans service organization that offers a variety of programs, services and events for wounded veterans of the military actions following September 11, 2001.

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