• Job Description

  Req#: R-2023-34760

  Department:

  Inflight

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Inflight Tech Mobility Analyst is part o f the Inflight Mobility and Strategy Team that supports our Flight Attendants. This role serves as a liaison between Inflight and Technology Teams and will develop a thorough understanding of Inflight Operations business procedures to ensure the release of technological solutions for operational and business needs. The Inflight Tech Mobility Analyst is a self-start er who is a skilled communicator excited to use their innovative mindset to support Inflight Operations and drive the future of Technology at Southwest .

  Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Responsibilities

  • Learn and apply the processes, & procedures for Inflight Mobility

  • Provide friendly service to and works in a cooperative spirit with all internal and external Customers to ensure the success of our Company

  • Provide support for mobile apps used by our end users. (i.e. Flight Attendants and other Inflight departments)

  • Work with Technology to coordinate and validate software releases by thoroughly executing the appropriate test catalog

  • Monitor app performance and coordinate with Technology and vendors for problem resolution

  • Identify, evaluate, and document system errors and requested enhancements

  • Identify, gather, and document requirements for new and updated business needs through meetings and communication with end users

  • Provide clear and concise requirements documentation to the Technology department

  • Interact with the user groups, the Technology department, and vendors to set priorities and verify the status of outstanding issues

  • Gather requirements in a group setting by preparing an agenda and managing the group discussion, or by interviewing individual Subject Matter Experts (SME's) and asking detailed questions

  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Ability to work well with others as part of a Team

  • Skilled in organization, motivated and capable of working on tasks with a moderate amount of assistance from other team members and leadership supervision

  • Skilled in public speaking and presenting to various levels of Leadership

  • Ability to learn and effectively use a variety of software applications

  • Ability to read, analyze, interpret technical procedures, business periodicals, and governmental regulations

  • Ability to work within specified time frames in both supervised and unsupervised environments

  • Ability to handle frequent interruptions and adjust to changing priorities identified with assistance from your Leader

  • Ability to effectively analyze and present information, both written and verbal, and communicate with all levels of the user community

  Education

  • Required: High School Diploma or GED

  Experience

  • Intermediate level experience, fully functioning broad knowledge in:
    • Support of business applications, platforms, customer service, and testing
    • Airline operations including, but not limited to, Crew Scheduling, Crew Planning, or Technical Solutions Team

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from limited space work station/desk/office area for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Extended work hours and some weekends may occasionally be required to meet project deadlines or to resolve urgent production issues and system deployments

  Pay & Benefits:

  Competitive market salary from $84,250 per year to $93,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

  Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

  *Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

  ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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