United Way of Greater Houston
Information & Referral Specialist
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Job Description
- Req#: INFOR001262
- Receives incoming 211 Texas/United Way HELPLINE English and/or other language calls/ emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts and community activities, according to established protocols.
- Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional and state-wide health and human service programs.
- Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.
SALARY: $19.61/hr
OVERVIEW:
Information and Referral Specialists are the heart of the 2-1-1 Texas/United Way HELPLINE. They are responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance. Performs tasks related to information and referral projects. May require working with internal and external partners on special projects and studies and follow-up with callers from targeted populations to monitor service delivery and advocate for client. Meticulous documentation for internal and external records required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Qualifications
Education
Required
Associates
Experience
Required 1 year
Associate degree or better in social work, sociology, psychology or related field from an accredited institution plus one (1) year experience in a social service role. In absence of a degree, must possess a high school diploma or GED plus a minimum of two (2) years' call center or social service delivery experience.
Licenses & Certifications
Preferred
Certified Resource Spec
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
United Way of Greater Houston transforms individual lives and brings long-lasting, systemic change to tough issues. Donate today to help your community.
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