DCU
Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour, M-F 8:45-5:45, Sat 10-7, day off during the week.
This job is now closed
Job Description
- Req#: INFOR005938
Employer Industry: Credit Union
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to provide quality service to over one million members across the U.S.
- Make process improvement recommendations to enhance operational efficiency
- Work with a diverse team committed to inclusion and equity
- Regular feedback and performance development opportunities
What to Expect (Job Responsibilities):
- Provide excellent service to both external and internal members through various communication channels
- Accurately process transactions and member requests in a timely manner
- Build strong relationships with members to identify and complete product referrals
- Meet expectations for contact center performance metrics
- Ensure compliance with regulatory requirements and complete assigned training
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 6 months of call center or banking experience
- Strong interpersonal skills
- Proficient in PC usage
- Ability to multitask effectively
How to Stand Out (Preferred Qualifications):
- Spanish speaking skills are a plus
#CreditUnion #CustomerService #CareerGrowth #DiversityAndInclusion #Teamwork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Digital Federal Credit Union is a credit union based in Marlborough, Massachusetts.
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