• Job Description

  Req#: 25294

  Req ID: 25294
  Vacancy Type: Permanent
  Number of Positions: 1
  Closing Date: 07/31/2024

  Job Summary

  As part of the Business Services team, the Information Specialist will lead and support information management across diverse business areas within Operations. You will be responsible for developing and writing practices and procedures for all areas of Transit Operations. You will lead the development of a knowledge base and ensure it is maintained in our fast-paced transit environment. You will also be responsible for drafting and creating communication notices, and working with internal and external stakeholders to gather relevant information. You will play a key role in implementing and coordinating approved special events and information programs for the Operations section within Transit.

  Duties and Responsibilities

  Reporting to the Supervisor of Business and Administration, the successful candidate will be responsible for:

  SOP Management

  • Create, update, and maintain SOP documentation and standards for Transit Operations that satisfy all operational and regulatory requirements including the Highway Traffic Act (HTA) and the Ministry of Labour, Training and Skills Development
  • Research, outline, write, and edit new and existing content by working closely with various internal and external stakeholders to understand document requirements
  • Gather information from subject matter experts to develop materials
  • Develop and implement a quality assurance program for regular review of information
  • Maintain standards for publishing, content style, accessibility and user experience of information
  • Coordinate with both the Learning Centre and the Customer Experience teams on the implementation of new procedures and programs

  Communication Program

  • Support and maintain Operations' internal communication program, including writing notices, memos, updating TV screens, and overseeing the communication boards at both our Central Parkway and Malton locations
  • Use exceptional communication skills to liaise with internal and external stakeholders and respond to inquiries from employees
  • Act as a point of contact and subject matter expert within Transit for dissemination of information in Operations to the various business areas

  Technology & Special Events

  • Build and maintain a knowledge base for the Transit Operations team to efficiently access accurate information
  • Identify and maintain documentation repositories, determining the best solutions for information compilation and centralized storage
  • Plan, implement and evaluate internal special events and provide feedback on communication campaigns

  Skills and Qualifications

  • Post-secondary education in a relevant discipline (Communications, Business Administration, Information Management, etc.) and/or equivalent combination of education and/or experience is required
  • Minimum 3 years of experience in a technical writing role, related field or equivalent
  • Demonstrated ability to research and write a variety of informational materials, including policy and procedures, technical writing and communication notices
  • Proficient in using a variety of software, including Word, Excel, PowerPoint, Visio and SharePoint
  • Experience working with a Knowledge Base is considered an asset
  • Ability to work in a fast-paced operational environment with strong time management skills to prioritize projects and meet deadlines
  • Advanced analytical, research, and problem-solving skills
  • Excellent interpersonal and communication skills
  • Proven interest in innovation and continuous improvement

  Hourly Rate/Salary: $ 76,313.00 - $ 101,753.00
  Hours of Work: 35
  Work Location: [[custlocation]]
  Department/Division/Section: T&W/Transportation&Works Dept , T&W/Mississauga Transit , MT Operations
  Non-Union/Union: Non Union
  

  We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
  
  All personal information is collected under the authority of the Municipal Act.
  
  Equity, Diversity and Inclusion
  The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
  
  Learn more about the City’s commitment to Equity, Diversity and Inclusion.
  
  Accommodations
  The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
  
  If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

• About the company

  Mississauga (/ˌmɪsɪˈsɔːɡə/ mih-sih-SAW-gə) is a city in the Canadian province of Ontario.

Notice