• Job Description

  Req#: 39971

  Position Title: Public Service Administrator, Option 3

  Agency : Department of Innovation and Technology
  Closing Date: 08/02/2024
  Salary: $7,966-$11,759
  Job Type: Salaried
  County: Sangamon
  Number of Vacancies: 1
  Plan/BU: RC063

  This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

  All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  Posting Identification Number 39971

  Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Information Support Unit Manager leading a team supporting the Illinois Department of Human Services (DHS). The Information Support Unit Manager is responsible for managing and supervising a team of professional IT (Information Technology) staff in the Information Support Unit, including performing technical, complex, and analytical functions necessary for the maintenance and utilization of critical application information support system using JAVA based web development and web tools (RAD, WebSphere) complex and technical systems and business analysis, hands-on coding, and testing, primarily supporting applications and some web-based application, including Inpatient, Unit Dose, Pharmacy, Lab systems, FOID, and Administrative Services, utilizing mainframe tools (COBOL, VSAM, DB2) and integrates processing with web development environments (Java, RAD, Websphere). The successful candidate will need to be highly analytical, professional, communicate effectively, and possess excellent organizational skills.

  If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

  As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of paid parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

  For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

  Essential Functions

  25% Under general direction, serves as the Information Support Unit Manager for the Department of Innovation & Technology (DoIT), supporting the Department of Human Services (DHS):

  • Manages and supervises a team of professional Business Analyst staff in the Information Support Unit.
  • Manages projects, including establishing, implementing, and maintaining approved work plans, schedules, target dates, and objectives.
  • Implements policies, procedures, and standards.
  • Reviews operational reports.
  • Recommends staffing levels and training needs to the Integrated Eligibility System (IES) Application Manager.

  
  20% Performs highly technical, complex, analytical, and supervisory functions necessary for the maintenance and utilization of critical a application:

  • Utilizing Business Analyst tools, the Information Support Unit will support the DoIT/DHS IES JAVA based application supported with Web-Based tools (RAD, WebSphere).
  • Updates the Illinois Eligibility System (IES) N-Tier application system utilizing: Corticon Rules engine standards within IBM WebSphere environments uses; iText, iBATIS, XML, Java Servlets, Java ServerPages (JSP), Enterprise JavaBeans (EJBs), IBM, AIX, DB2, COBOL, Rational Clearcase/Clearquest, Rational Application Developer, and Elixir Software.
  • Directs staff in the performance of complex analysis of business to application requirements.
  • Analyzes and documents existing IES programs in relation to IES application implementation timelines.

  
  15% Reviews and analyzes requests for new or modified system function:

  • Monitors system design and development to ensure adequate workflow.
  • Verifies system readiness for implementation.
  • Coordinates the accurate and timely completion of requests.
  • Reports on status of projects and assignments.
  • Identifies problem areas and initiates corrective action plan.
    

  Essential Functions (cont.)

  15% Serves as working supervisor:

  • Assigns and reviews work.
  • Provides guidance and training to staff.
  • Counsels staff regarding work performance.
  • Reassigns staff to meet day-to-day operating needs.
  • Establishes annual goals and objectives.
  • Approves time off.
  • Prepares and signs performance evaluations.

  
  10% Confers with management, user groups, and other areas within DoIT in managing and coordinating system enhancements and production maintenance to ensure department standards are followed:

  • Coordinates testing and implementation of projects and system modifications with agency users.
  • Confers with application staff members and agency users to coordinate efforts and resolve problems.
  • Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.

  
  10% Manages special projects and directs the development of special user request reports and downloads files for the assigned systems and ensures the tasks are completed accurately and timely.

  
  5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

  Minimum Qualifications

  1. Requires knowledge, skill, and metal development equivalent to completion of four (4) years of college, preferably with courses in management information systems, data processing, telecommunications or directly related fields.
  2. Requires prior experience equivalent to three (3) years of progressively responsible computer science experience in management information systems, data processing, telecommunications or related IT field in a public or business organization.

  Specialized Skills

  1. Requires three (3) years of professional experience working in systems or business analysis utilizing Object Oriented design of N-Tier systems development with Corticon Rules Engine standards, IBM WebSphere iText, iBATIS, XML, Java Servlets, Java ServerPages (JSP), Enterprise JavaBeans (EJBs), IBM, AIX, DB2, COBOL, Rational ClearCase/ClearQuest, Rational Application Developer, or Elixir software.
  2. Requires three (3) years of professional experience performing technical, complex, and analytical functions for the maintenance and utilization of critical application information support systems, such as Integrated Eligibility System (IES).
  3. Requires three (3) years of professional experience managing projects that includes establishing, implementing, and maintaining approved work plans, schedules, target dates and objectives.

  Preferred Qualifications

  1. Three (3) years of professional experience working in systems or business analysis utilizing Object Oriented design of N-Tier systems development with Corticon Rules Engine standards, IBM WebSphere iText, iBATIS, XML, Java Servlets, Java ServerPages (JSP), Enterprise JavaBeans (EJBs), IBM, AIX, DB2, COBOL, Rational ClearCase/ClearQuest, Rational Application Developer, or Elixir software.
  2. Three (3) years of professional experience performing technical, complex, and analytical functions for the maintenance and utilization of critical application information support systems, such as Integrated Eligibility System (IES. In addition to professional experience managing projects that includes establishing, implementing, and maintaining approved work plans, schedules, target dates and objectives.
  3. Three (3) years of professional experience managing projects that includes establishing, implementing, and maintaining approved work plans, schedules, target dates and objectives.
  4. Three (3) years of professional experience interacting with and communicating in verbal and written form with internal and external stakeholders.
  5. Ability to analyze administrative problems and adopt an effective course of action.
  6. Ability to develop and maintain cooperative working relationships.

  Employment Conditions

  NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  1. Requires the ability to verify identity.
  2. Requires employment authorization to accept permanent full-time position with the State of Illinois.
  3. Requires ability to pass a position specific, agency required background check.
  4. Requires self-disclosure of criminal history.
  5. Requires ability to work outside of normal business hours to meet deadlines.
  6. Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
  7. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
  8. Requires ability to lift and carry objects weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
  9. Requires ability to travel in performance of duties.

  The conditions of employment listed are incorporated and/or related to any duties included in the position description.

  Work Hours: 8:30-5:00, M-F
  Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762
  Agency Contact:

  Hilary Weston

  Email: Hilary.Weston@illinois.gov

  Posting Group: Science, Technology, Engineering & Mathematics

  This position DOES contain “Specialized Skills” (as that term is used in CBAs).

  The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

  APPLICATION INSTRUCTIONS

  Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

  If you are not already signed in, you will be prompted to do so.

  State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

  Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

  If you have questions about how to apply, please see the following resources:

  State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

  Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

  The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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