• Job Description

  Req#: 162954

  Job Details

  Job Location: Tigard OR or remote US location - Tigard, OR

  Position Type: Full-Time

  Salary Range: $81967.22 - $122950.84 Salary

  Travel Percentage: Up to 10%

  Description

  Salary Range: Please note that the typical hiring range is $92,000 - $104,000 annually. Job offers within the range are based on relevant job qualifications and pay equity.
  

  JOB SUMMARY

  The Information Systems Manager – Infrastructure contributes to Medical Teams International’s calling by managing and maintaining global Information Systems processes and standards related to infrastructure. The role manages services provided to a global audience across multiple geographies, and focuses on core enabling infrastructure of information systems, including hosting and virtualization, storage, networking, directory services, security and end-point management.

  Medical Teams International Calling:

  Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

  Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates’ eligibility, thorough background checks, police clearance, and professional reference check processes.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  Business and Information Systems Strategy

  • Implement tactical components of the global Information Systems strategy at an enterprise level.
  • Work with internal stakeholders to understand business needs.
  • Manage the development and implementation of Information Systems initiatives to support business strategy and needs.

  Vendor Management

  • Provide strategic vendor management advice and contract development processes to Director, Information Systems, department leaders, country office leadership and others as needed.
  • Review service provider performance.
  • Identify and confirm performance problems and notify contract managers.

  Architecture

  • Define infrastructure strategy including cloud strategy, virtualization strategy, cybersecurity strategy, networking and internet connectivity strategy, and hardware.
  • Provide input and consultation on application strategy, collaboration and communication tools, vendor and supplier relationships to Director of Information Systems, department leads, country office leadership and others as needed
  • Implements solutions consistent within current context of overall architecture.

  Budget Management

  • Participate in developing Information Systems budgets.
  • Track and manage Infrastructure expenses to stay within budget.
  • Provide high-quality services at optimal cost to internal customers.
  • Measure service performance and implement improvements.

  Team Management

  • Meet regularly with team and individual team members to gather work statuses, including work progress and obstacles.
  • Advise, guide, encourage, and provide constructive feedback.
  • Ensure work, information, ideas and technology flow freely across the organization.
  • Establish individual and team objectives aligned with business and organizational goals and strategies.

  Other Duties:

  • Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation, Abuse & Harassment, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations
  • Utilize volunteers when appropriate.
  • Additional duties as assigned.

  Qualifications

  
  

  EDUCATION, LICENSES & CERTIFICATIONS

  Required:

  • Bachelor’s degree in Information Systems or related field, or an equivalent combination of training and experience.

  Preferred:

  • Master’s Degree in Business Administration, Information Management or a related field, or equivalent experience.

  EXPERIENCE

  Required:

  • Minimum of 6 years of progressively responsible Information Systems and business/industry work.
  • Experience managing a team and building relationships with people at a variety of levels, across teams and with external vendors.
  • Demonstrated ability to launch and deliver one or more projects on time and within budget.
  • Willingness and ability to travel domestically and internationally, as necessary.
  • Familiarity with Microsoft Azure and cloud hosting environments and tools.

  Preferred:

  • Experience implementing, operating, maintaining, and supporting complex systems employing system life cycles and best practices such as those embodied in ITIL and ISO 9000 standards.
  • Experience project managing largescale and global infrastructure projects.
  • Exposure to global network and fleet management, particularly in humanitarian and development contexts.

  KNOWLEDGE, SKILLS & ABILITIES

  Knowledge:

  • Design, configure, and administration of an Enterprise Directory Service, such as Active Directory, and Azure AD (Entra).
  • Microsoft Azure administrator or similar cloud-based platform such as AWS.
  • Network administration including data center operations, Meraki networking, public DNS, Cellular networks
  • Cybersecurity and Microsoft Defender and Sentinel tools or similar cybersecurity platforms.
  • Virtual machines administration and VMWare
  • Understanding of project management methodologies and tools with prior exposure to project management practices, is preferred

  Skills:

  • Skilled at Microsoft Entra/Azure administration, including Identity, Applications, PIM, SaaS/SSO/SAML integration, Conditional Access, Multifactor Authentication, and Global Secure Access
  • Skilled at network administration including network architecture, intranet/extranet/website architecture, development and administration and connectivity and internet
  • Microsoft 365 services administration, including Users & Groups, Intune device management/Autopilot deployment/app deployment/scripts/config profiles/compliance policies, Exchange Online, Teams conferencing and voice using Direct Routing, Defender suite, and Universal Print
  • Skilled at Windows server administration: VMware ESXi and vCenter, Azure ARC, cloud backup, Active Directory hybrid administration, DNS/DHCP/GPO, PKI and Certificate Authority, security patching, and service synchronization
  • Skilled at cybersecurity, such as phish test campaigns, testing campaigns, incident escalation management, user/group management, SOC vendor relationship management, vulnerability hardening, etc.
  • Skilled at negotiating multi-year contracts with IT suppliers to provide licenses to 2,000+ employees across 10+ countries
  • Skilled at business continuity and disaster recovery (BCDR), including automated backup of servers, devices, applications and documents
  • Skilled at setting up and administering internet connectivity for multiple medium to large scale office environments including ISP selection and engagement, setup of modems and firewall devices, routers, switches, ethernet cabling, etc.
  • Skilled at designing, developing, and implementing global standards for IT onboarding and offboarding in a humanitarian setting
  • Skilled at setting up and administering single sign-on (SSO) across a wide range of applications
  • Skilled at establishing and ensuring implementation of global standards for setting up laptops in a humanitarian setting
  • Strong interpersonal skills, including active listening and empathy
  • Patient and an attitude of concern for users’ problems and a focus on resolving them
  • Strong problem-solving skills
  • Skilled at building and maintaining a high functioning, high performing work team

  Abilities:

  • Commitment to Medical Teams International Calling Statement and Core Values
  • Ability to collaborate across functional groups with all types of people
  • Ability to remain professional in adverse and cross-cultural situations
  • Ability to independently plan, organize and follow through on plans and tasks
  • Ability to handle multiple projects simultaneously; flexible
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to communicate effectively both verbally and in writing
  • Ability to represent the organization in a professional manner to donors, volunteers, and the public
  • Skilled at building and maintaining a high functioning, high performing work team
  • Ability to operate well in a fast-paced work environment
  • Ability to work flexible schedule including evenings and weekends as needed
  • Able and willing to work at the Tigard HQ office at least three days a week
  • Ability to work collaboratively with others

  PHYSICAL REQUIREMENTS & WORKING CONDITIONS

  Physical Requirements:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent use of a computer, databases and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
  • Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
  • Frequent communication and exchange of information among colleagues and persons of concern requires the ability to speak, hear, convey and express oneself.
  • Frequent close vision and the ability to adjust focus.
  • Occasionally ascends/descends stairs, steps, or ladder
  • Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
  • The employee must occasionally lift and/or move up to 20 pounds.
  • Seldom to occasionally position oneself to stoop, kneel, crouch, or crawl.
  • If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

  Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderately quiet.
  • The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.

  Benefits:

  The following information outlines typical benefits available for U.S. based fixed-term employees, working 30 hours or more per week. Actual benefits may be prorated for other than full-time work.

  • Excellent Medical, Dental, and Vision Insurance
  • Flexible work schedule options
  • Life insurance & AD&D
  • Generous vacation time, sick leave, and up to 12 paid holidays per year
  • 401k retirement plan
  • Employee Assistance Plan

  For a full description of our benefits, you can learn more here.

• About the company

  Medical Teams International is the first line of humanitarian aid for refugees, disaster victims, and mothers worldwide. Help heal a hurting world today.

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