• Job Description

  Req#: 4263757
  The City of Garden Grove is now hiring for an
  INFORMATION TECHNOLOGY AIDE
  Under general supervision, the Information Technology Aide (title: Administrative Aide) completes a wide variety of routine administrative and techical assignments in support of the Information Technology Department. This part-time position is limited to a one-year assignment.
  
  
  This is a great entry-level IT opportunity. Apply now!
  Provide basic technical support to City staff and elected or appointed officials
  
  
  Configure and deploy desktop PC's, laptop computers, printers, projectors, phones, and mobile devices
  
  
  Install and maintain software on desktop PC's, laptop computers, printers, projectors, phones, and mobile devices
  
  
  Troubleshoot computer, networking, printing, software, and mobile device issues
  
  
  Maintain and organize IT work spaces, commodities, tools, and equipment
  
  
  Add, remove, and manage IT system user accounts
  
  
  Prepare a wide variety of written materials, including correspondence, reports, procedure guides, and instructions related to City IT systems
  
  
  Review and summarize third-party software and hardware publications and documents
  
  
  Attend and provide support to various staff, City Council and commission meetings
  
  
  Perform other related duties as required
  EDUCATION & EXPERIENCE:
  Two years of college (minimum 60 semester units) with major work in computer science, information technology, public administration, business administration, political science, or a related field is required. Information Technology experience is considered highly desirable.
  
  
  KNOWLEDGE OF:
  Applications and functions of personal computer hardware, software, peripheral devices and systems support functions; basic networking principles; computer and peripheral equipment maintenance methods and procedures; fundamentals of data processing; customer service techniques and principles; basic principles and methods of public administration; principles of management and organization; statistical and research methods; administrative survey techniques; graphic and tabular presentation of data.
  
  
  ABILITY TO:
  Operate, maintain, and troubleshoot a computer; use word processing, spreadsheet, and graphics programs in a network environment; interact effectively with users, other City personnel and the public; interpret software documentation accurately and logically; use independent judgment to identify and resolve problems; follow directions and make sound analyses and evaluations; do research, evaluate data and prepare clear and comprehensive reports; communicate effectively both orally and in writing; commit to providing quality customer service.
  
  
  OTHER REQUIREMENTS:
  A valid California class C driver license is highly desirable.
  
  
  PHYSICAL DEMANDS
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Incumbents in this classification sit, lift up to 24Ibs, crouch, kneel, squat, speak clearly, hear normal voice conversation, distinguish shades and colors, see small details, use a telephone, type or use 10-key, and work on a personal computer.
  
  
  WORK ENVIRONMENT
  The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Incumbents in this classification primarily work inside and may be required to work overtime and weekends (or as on-call as needed basis) and in direct contact with the public.
  HOW TO APPLY
  Online applications can be completed by visiting: www.ggcity.org/hr. Questions regarding this position may be sent via email to ggjobs@ggcity.org. City Hall is open Monday through Thursday, 7:30 a.m. to 5:30 p.m., and every other Friday, 7:30 a.m. to 5:00 p.m.
  
  
  The deadline to apply is February 2, 2024 by 5:00 p.m.
  Online application packets must include:
  • a completed online employment application
  • a completed supplemental questionnaire
  The job application must be completely filled out. A resume cannot substitute for the application or other required information. Be sure to detail any education, training or other relevant course work that would make you a particularly strong candidate.
  Your application will be reviewed very carefully, and only those who appear to have the best qualifications will be invited to continue in the selection process. Meeting the minimum requirements does not guarantee an invitation to further testing.
  
  
  SELECTION PROCESS
  The selection process may consist of:
  • Oral panel interview - tentatively scheduled for February 22, 2024
  Candidates who may need accommodations during the selection process must contact the Human Resources Department at ggjobs@ggcity.org at least one week prior to any test dates.
  Regardless of the notification preference selected when creating the application, CANDIDATES WILL ONLY RECEIVE COMMUNICATION THROUGH EMAIL. Candidates should be diligent in checking their email and spam as all notices regarding their status in the current recruitment will be emailed to them.
  
  
  If there are any questions regarding this recruitment, please contact the Human Resources Department at ggjobs@ggcity.org.
  
  
  NEPOTISM POLICY
  The City has adopted a Nepotism Policy that may affect the status of a candidate’s application. Please refer to the Garden Grove Municipal Code 2.44.440 Nepotism Policy for more information.
  EQUAL OPPORTUNITY EMPLOYER
  The City of Garden Grove is an Equal Opportunity Employer that does not discriminate on the basis of sex, race, color, marital status, religion, ancestry, national origin, medical condition, non-disqualifying disability, age, sexual orientation, gender identity/expression, genetic information, military/veteran status, or other protected class covered by appropriate law.
  
  
  DISASTER SERVICE WORKER
  Per Government Code 3100, in the event of a disaster, employees of the City of Garden Grove are considered disaster service workers and may be asked to respond accordingly.
  
  

• About the company

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