• Job Description

  Req#: 36756

  #LI

  Job Description

  The NS Service Management Operations team includes Level 1 and 2 support, Automation and Structured Services, and Vulnerability Management. As a member of this team, you will assist engineers and managers on a variety of projects within the business. Projects may include systems management, infrastructure support, process improvement, project management, and data analysis.

  Responsibilities:

  • Help support the daily systems operations and administration for the IT infrastructure.
  • Provide support for Level 1 and 2 support tickets.
  • Track all assigned work and trouble tickets using ServiceNow.
  • Coordinate and implement low to high-risk infrastructure and system changes.
  • Create and update technical documentation, standards, and procedures.
  • Assist in the collection and production of metrics.
  • Data analysis
  • Inventory management
  • Perform other duties as assigned.

  Skills Required

  Required Skills:

  • MS Office and reporting tools

  Preferred Skills:

  • ServiceNow
  • Jira
  • Splunk
  • Exchange Admin Center
  • PowerShell scripting

  What makes a successful intern?

  • Technical aptitude
  • Analytical and creative problem-solving skills.
  • Ability to problem solve and leverage available resources.
  • Ability to manage and prioritize multiple projects simultaneously.
  • Excellent attention to detail and follow through, initiative, and organizational skills.
  • Able to effectively communicate with customers, business partners, and IT team members.
  • Strong ability to communicate technical ideas to a non-technical audience.

  What can you expect to gain from this internship?

  • An opportunity to see realistic professional tasks representative of the industry.
  • Consistent and effective mentoring, training, and feedback.
  • A chance to apply classroom knowledge and training to professional context.
  • An opportunity to build relationships and network.
  • Develop connections with other interns in IT and across other departments.
    

  Education:

  • Pursuing a Bachelor’s/Master’s Degree
  • Preferred Degree Paths: Computer and Information Sciences, Computer Engineering,
  • Management Information Systems and majors in a similar field of study will be considered.

  Compensation:

  Freshman	$3,577.00
  Sophomore	$3,922.00
  Junior	$4,266.00
  Seniors	$4,493.00
  Masters	$5,406.00
  PhD	$6,366.00

  You must be able to work in our midtown Atlanta HQ for 3 months in the Spring or Summer in 2024.

  Relocation assistance is not provided, but NS does offer a Living Stipend of $850/month, which is taxed, to those who qualify.

  Work Conditions:

  Monday through Friday, 40 hours a week in our midtown Atlanta (650 W Peachtree St.)

  Spring: 1/22/2024 - 04/26/2024

  Company Overview

  Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .

  At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

  Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

• About the company

  The Norfolk Southern Railway is a Class I freight railroad in the United States, and is the current name of the former Southern Railway.

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