• Job Description

  Req#: REF1113C

  Company Description

  Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

  Job Description

  As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to IT Technical Support Lead.

  The role is can be part- or full-time, and is onsite at Eataly Chicago.

  • Understands support problems, analyzes problem data and determines appropriate solutions
  • Provides first-level support to customer service requests in a timely and accurate manner
  • Escalates complex support requests to relevant IT staffs for resolutions
  • Ensures standard operating procedures are followed and meets service level agreements
  • Assists in development and enhancement of IT systems, analyzes system issues and provide resolutions
  • Assess potential risks and technical challenges and prepare appropriate mitigation plans
  • Performs other duties as assigned

  Qualifications

  • Bachelor’s Degree preferred
  • 1 year of related experience preferred
  • Good knowledge on information technologies and systems
  • Time management and organization skills required

  Compensation for this role is $24.00-$30.00 per hour.

  JOB REQUIREMENTS

  • Ability to work on-site at Eataly Chicago
  • Ability to occasionally travel within the USA
  • Excellent verbal and written communications skills
  • Exemplary organizational skills with a high level of accuracy and attention to detail
  • Demonstrated ability to work independently and consistently meet deadlines
  • Proficiency in Microsoft Outlook and Office (Word, Excel, PowerPoint)

  Additional Information

  Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

  Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

• About the company

  Eataly is a chain of large format/footprint Italian marketplace comprising a variety of restaurants, food and beverage counters, bakery, retail items, and a cooking school.

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