Government of Canada - Central
information technology (IT) support analyst
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Job Description
- Req#: 44214651
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- General office
- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- 3-4 people
- CompTIA Security+ Certification
- Certified Management Consultant (CMC)
- A+ Certification
- Shell script
- iOS
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Business diagram software
- Desktop publishing software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
- Quality assurance or control
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Dental plan
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
About the company
Overview
Languages
English
Education
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Supervision
Credentials
Certificates, licences, memberships, and courses
Experience and specialization
Computer and technology knowledge
Area of work experience
Additional information
Work conditions and physical capabilities
Personal suitability
Benefits
Health benefits
Financial benefits
Notice
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