Government of Canada - Central

information technology (IT) support analyst


Pay34.07 / hour
LocationNewmarket/Ontario
Employment typeFull-Time

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  • Job Description

      Req#: 44214651

      Overview

      Languages

      English

      Education

      • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

      Experience

      3 years to less than 5 years

      On site

      Work must be completed at the physical location. There is no option to work remotely.

      Work setting

      • General office

      Responsibilities

      Tasks

      • Give access to computer networks
      • Report on the performance of computer systems and networks
      • Consult user guides, technical manuals and other documents to research and implement solutions
      • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
      • Supervise other technical support workers in this group

      Supervision

      • 3-4 people

      Credentials

      Certificates, licences, memberships, and courses

      • CompTIA Security+ Certification
      • Certified Management Consultant (CMC)
      • A+ Certification

      Experience and specialization

      Computer and technology knowledge

      • Shell script
      • iOS
      • Networking software
      • Networking hardware
      • Networking security
      • Intranet
      • Internet
      • Servers
      • Desktop applications
      • Enterprise Applications Integration (EAI)
      • File management software
      • Security software
      • Word processing software
      • Presentation software
      • Mail server software
      • Communication software
      • Business diagram software
      • Desktop publishing software
      • MS Office
      • MS Windows
      • TCP/IP
      • Wireless networks

      Area of work experience

      • Quality assurance or control

      Additional information

      Work conditions and physical capabilities

      • Fast-paced environment
      • Work under pressure
      • Tight deadlines
      • Repetitive tasks
      • Manual dexterity
      • Attention to detail
      • Sitting
      • Combination of sitting, standing, walking
      • Standing for extended periods
      • Bending, crouching, kneeling

      Personal suitability

      • Accurate
      • Client focus
      • Efficient interpersonal skills
      • Initiative
      • Judgement
      • Organized
      • Team player
      • Ability to multitask
      • Time management
      • Honesty

      Benefits

      Health benefits

      • Dental plan
      • Health care plan
      • Vision care benefits

      Financial benefits

      • Registered Retirement Savings Plan (RRSP)
  • About the company

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