Government of Canada - Atlantic
information technology (IT) support technician
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Job Description
- Req#: 44529617
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer hardware or software retailer/wholesaler
- Consulting firm
- General office
- Private sector
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- 1 to 2 people
- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- Image editing software
- HTML editing software
- Website creation and management software
- Web service design
- Desktop publishing software
- Database software
- Mac OS
- Python
- Quick Books
- MS Active Directory
- JavaScript
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- PHP
- WordPress
- Project management
- E-commerce
- Bondable
- Basic security clearance
- Confidential security clearance
- Criminal record check
- Own transportation
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sound discrimination
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Computer
- Internet access
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Gasoline paid
- Mileage paid
- Free parking available
- Paid time off (volunteering or personal days)
- Transportation provided by employer
- Parking available
About the company
Overview
Languages
English
Education
Experience
5 years or more
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Work setting
Responsibilities
Tasks
Supervision
Credentials
Certificates, licences, memberships, and courses
Experience and specialization
Computer and technology knowledge
Area of specialization
Additional information
Security and safety
Transportation/travel information
Work conditions and physical capabilities
Own tools/equipment
Personal suitability
Benefits
Financial benefits
Other benefits
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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