• Job Description

  Req#: 5007268

  Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

  The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an Information Technology Specialist 3 – IT Support Technician to join our team! This role will serve as the go-to expert for hardware and software support—troubleshooting technical issues, installing and maintaining a wide range of equipment, supporting network connectivity, and helping users get the most out of their tools.

  Key Responsibilities:

  • Provide hands-on support for a variety of hardware and devices including PCs, CAD workstations, laptops, tablets, and iPads.
  • Troubleshoot and resolve hardware/software issues and configuration problems.
  • Install and maintain internal and external computer hardware and peripherals at multiple locations.
  • Stay up to date and proficient in the use of Active Directory, Configuration Manager, and various state-supported software applications.
  • Collaborate with IT staff, vendors, and end users to troubleshoot network and connectivity issues to ensure minimal downtime.
  • Deliver user training on PC and software usage; develop training plans and serve as a local tech resource.
  • Evaluate and organize daily workloads; prioritize service requests, resolve issues, and escalate as needed.
  • Maintain accurate inventory records for hardware and software; assign asset tags and update equipment status when added, transferred, or decommissioned.
  • Contribute to team success by suggesting process improvements, sharing solutions, and supporting teammates.

  Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

  Employer Highlights: The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

  We have a great total compensation package for all of our full-time employees, including:

  • Iowa Public Employees' Retirement System (IPERS)
  • Retirement Investors Club (RIC)
  • Flexible Working Environment- Work from Home Opportunities
  • Health, Dental and Vision Insurance
  • Vacation Leave
  • Sick Leave
  • Paid Holidays
  • Flexible Spending Accounts
  • Life Insurance
  • Long-Term Disability Insurance

  Background Check Requirements:

  • After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
  • Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

  Applicants must meet 170 and then EITHER 168 or 169.

  170 Hardware Support

  6 months’ experience, 12 semester hours, or a combination of both in the maintenance, installation, and repair of the physical parts of a computer.

  AND EITHER 168 or 169
  

  168 Customer Support

  6 months' experience providing assistance in the maintenance, operation, installation, and troubleshooting for computer software and hardware.

  OR
  

  169 Help Desk Support (2 Levels)

  6 months’ experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users’ issue. Requires a good technical proficiency in the area being supported.

  Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
  
  1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites.
  2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.
  3) All of the following (a and b): a. One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
  4) All of the following (a and b): a. One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and b. Either of the following: i. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.
  5) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 2.
  
  For additional information, please click on this link to view the job description.

• About the company

  Iowa (/ˈaɪoʊwə/) is a state in the Midwestern region of the United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west.

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