• Job Description

  Req#: 313574
  Information Technology Specialist
  Job Category: Information Technology
  Time Type: Full time
  Minimum Clearance Required to Start: Top Secret
  Employee Type: Regular
  Percentage of Travel Required: Up to 25%
  Type of Travel: Continental US
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  The Opportunity:
  Join CACI as a full-time IT Support Associate in Albuquerque, NM, where you'll play a crucial role in providing Tier I/II help desk and admin support. This position offers a dynamic environment for a self-motivated professional to grow their IT career while contributing to essential operations.
  
  Responsibilities:
  • Provide expert support for Windows 10/11 desktops, Office 365, and Teams

  • Troubleshoot and resolve hardware, software, and network connectivity issues

  • Manage IT infrastructure, including system monitoring and performance optimization

  • Lead and support new infrastructure projects

  • Perform software loading, updates, and system diagnostics

  • Assist with cloud-based services, email, printers, and VPN

  • Document all interactions in the help desk ticketing system

  • Conduct technical onboarding for new employees

  • Participate in 24/7 on-call support rotation

  • Occasional travel to support other offices
  
  Qualifications:
  
  Required:
  • An active DoD Top Secret clearance

  • 1-5 years of experience in IT support

  • Proficiency in Windows desktop operating systems and Office 365

  • Knowledge of Active Directory, DNS, and DHCP

  • Familiarity with remote desktop tools and VPN

  • Strong problem-solving and analytical skills

  • Excellent communication abilities (verbal and written)

  • Adaptability to changing business needs

  • Security+, A+, Network+, or equivalent certifications

  • Willingness to work in a team or independently

  • Commitment to developing high-quality relationships with users
  
  Desired:
  • Bachelor's degree in IT or related field

  • Experience with Windows Server 2016, 2019, 2022

  • CADD application support knowledge

  • Passion for career development and continuous learning
  Join our team and contribute to cutting-edge IT solutions while advancing your career in a supportive and dynamic environment!
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  What You Can Expect:
  A culture of integrity.
  At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
  An environment of trust.
  CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
  A focus on continuous growth.
  Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
  Your potential is limitless. So is ours.
  Learn more about CACI here.
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  Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
  The proposed salary range for this position is:
  $49,200 - $100,900
  CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• About the company

  CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 ...

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