Position Title:

Information Technology Support I/II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High School diploma or equivalent

Preferred Qualifications:

Experience in troubleshooting computer related hardware and software problems.
Experience with Windows OS
Experience with Mac OS
Experience with Linux OS
Experience with deploying multiple computers using an imaging process.
Experience in higher education work environment
Experience in agricultural setting

Job Description:

Engineering Technology Support (ENTS) is looking for a quality candidate for Information Technology support I/II. This position will be responsible for managing the software (including specialty) and hardware for faculty, staff, and grad students in the Digital Ag research group. This position will also be handling numerous requests through support tickets, email, walk-ins, and phone calls. Candidates should be able to juggle numerous requests simultaneously and deliver high-level service consistently.

This will be hired at a level I or level II based on experience.

Level I requires a High School diploma and is a PS806 pay grade

Level II requires a High School diploma and 2 years of related experience and is a PS807 pay grade

Level I Guidelines

• Entry level position acquiring job skills and learning standard operating procedures and policies to complete tasks
• Works under relatively close supervision and receives guidance on new work assignments
• Works on assignments which are routine in nature requiring limited judgment
• Refers difficult or less routine issues to supervisor or higher-level staff for assistance
• May provide guidance to students

Level II Guidelines

• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

Original Posting Date:

September 21, 2023

Posting Close Date:

September 28, 2023

Job Requisition Number:

R13028