Are you passionate about technology and problem-solving? Join IMMI as an Information Technology Systems Administrator! You'll work closely with the Director of IT Infrastructure to ensure our in-house technology solutions run smoothly and efficiently. Your role will involve monitoring, maintaining, and optimizing software and operating systems, providing support to end users, and managing Help Desk tickets. You'll also be involved in system maintenance, performance testing, and documentation. If you have strong technical skills, excellent communication abilities, and a knack for project management, we want you on our team!

IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility.

LOCATION: Onsite- Westfield, IN

RESPONSIBLITIES:

• Assist in planning and managing the integration of systems changes into existing systems and software.
• Liaise with, and provide support to, end users and staff on IMMI software, equipment and other issues, primarily during 8:00am – 5:00pm Help Desk support hours.
• Provide on-call technical support outside of normal business hours when needed.
• Work on assigned Help Desk tickets in a courteous manner.
• Record, track, and document the progress of Help Desk tickets from submission until final resolution.
• Complete regular system maintenance including software upgrades, server security audits and updates, system backups, Windows/Linux Server and Windows Client operating system updates and patches.
• Monitor and support essential technology communications platforms in Microsoft 365, including Outlook and Teams.
• Problem tracking with infrastructure support vendors.
• Create and maintain documentation of certain system, support procedures, and user manuals.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Assist in developing standards and processes to support and facilitate Information Technology projects and initiatives
• Assist in physical installation of systems and technologies at local and remote IMMI facilities.

QUALIFICATIONS:

• Bachelor’s degree, preferably in an IT-related field and 2-3 years of experience in systems administration
• One or more relevant technical certifications
• Technical problem solving/analysis
• Ability to multi-task
• Superior written and oral communication skills
• Project management, with the ability to handle complex technical projects & deliverables
• Strong knowledge of Microsoft server operating systems, Active Directory, and related software systems
• Moderate knowledge of Linux server operating systems
• Strong knowledge of backup and recovery methodologies and related software systems
• Knowledge of data center operations and Cloud-hosted application platforms such as Microsoft 365, Amazon Web Services, Microsoft Azure, and VMware vSphere.
• Demonstrated knowledge through certifications such as: VMware, Azure, AWS, CompTIA, etc.
• Knowledge of Mobile Device Management technologies and mobile computing platforms

BENEFITS:

• Team Member Ownership/ESOP
• Healthcare, vision, dental options
• Company paid Short and Long Term Disability
• Ten (10) paid holidays
• Up to four (4) IMMI Serves volunteer days per year
• Onsite Health and Wellness Center
• Onsite Gym
• Generous Paid Time Off
• Bonus Opportunities
• 401k
• Tuition Assistance