• Job Description

  Req#: 4193407
  
  
  
  Exam Number: R2546I-R
  Type of Recruitment: Open Competitive Job Opportunity
  
  
  When to Submit Your Application: October 26 , 2023 at 8:00 a.m. through November 8, 2023 at 5:00 p.m. (Pacific Time)
  
  
  Qualifications: Do you possess two (2) years of experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software, in a centralized* Information Technology (IT) organization? If yes, then great! This may be the job for you. Please submit an application and read below for our assessment process and additional information about this exciting opportunity with the County of Los Angeles.
  
  Why work for us?
  
  With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
  
  We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. With more than 36 diverse departments and over 2,300 different job descriptions, the County offers a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the nation. Join us and discover a rich selection of health care options, robust retirement plans, and the flexibility to work, relax, and rejuvenate in order to reach your fullest personal and professional potential.
  Check Out Our Outstanding Benefits!
  Click here to see a list of employee benefits.
  
  
  • Installs, configures, maintains, and tests computer hardware, software, and peripheral equipment.
  • Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses, and resolves moderately complex hardware, software, and network connectivity problems, including problems not covered by established procedures.
  • Identifies trends in the reported problem calls and implements improvements. Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
  • Reviews, tests, and finalizes user instructions and procedures; conducts formal and informal end user training and develops technical orientation and training materials as necessary.
  • Leads small hardware and software installation and upgrade projects; participates in large and/or complex projects with general direction.
  • Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.
  • Configures software distribution tools.
  Selection Requirements:
  Two (2) years of experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software, in a centralized* Information Technology organization.
  
  License:
  A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
  
  
  PHYSICAL CLASS:
  Physical Class III – Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.
  
  Special Requirements Information:
  * Centralized Information Technology organization is defined as a unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction or guidance of the organization’s Chief IT official. Our Assessment Process:
  
  Once we determined that you meet the requirements, we will invite you to participate in a multiple choice and/or simulation assessment(s), weighted 100%, assessing:
  • Service Orientation
  • Issue Resolution
  • Attentiveness
  • Navigation
  • Accurate Typing
  • Achievement
  • Learning Potential
  • Sales Focus
  • Troubleshooting desktop/laptop OS issues.
  • Perform root cause analysis for incidents.
  • Provide remote/field support for OS, email client, MS Office & application.
  • Installation /Configuration of email client, Outlook and other software applications
  • Installation of antivirus (Symantec, MacAfee, SCEP)
  • SCCM Client Installation.
  • Installation of OS Windows 7,8,10 and managing rights
  • Basic knowledge of ADS, DNS, DHCP, VPN, Wi-Fi
  • Handle IMACs (pre-approved, low impact- Install, Move, Add and Change)
  • Transport and application layer
  • Data communication components and physical layer
  • Memory types (DDR2, SDRAM, etc.)
  • Troubleshooting Windows problem: virus, BSOD, worm etc.
  • Network setting on XP: TCP/IP, proxy setting etc.
  • Basic Architecture: bus, master-slave, etc.
  • Troubleshooting devices and driver
  • Security: firewall, antivirus, spyware
  • Installation/re-installation/configuration of systems, printers, scanners and troubleshooting printer/scanner related issues.
  • Perform proactive maintenance of peripherals for reduction of operational issues.
  
  MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
  
  APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST
  
  
  TRANSFER OF TEST COMPONENTS:
  • Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
  • This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.
  
  
  Please note: T est Invitation Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add the below email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk mail.
  • fkumala@hr.lacounty .gov

  • info@governmentjob.com

  • talentcentral@shl.com

  • donot-reply@amcatmail.com
  All notifications will be sent electronically to your email addr ess. Test scores cannot be given over the telephone.
  
  ELIGIBILITY INFORMATION:
  The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months.
  
  VACANCY INFORMATION:
  The eligible list resulting from this examination will be used to fill vacancies throughout Los Angeles County, as they occur.
  
  AVAILABLE SHIFT: Any
  
  
  HOW TO APPLY:
  Applications must be filed online only. We must receive your application BEFORE 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this website.
  Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
  Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the listed Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
  
  Important: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made per Civil Service Rule 6.04. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from the Class Specification and requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.
  ___________________________________________________________________________
  ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
  The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
  SOCIAL SECURITY NUMBER:
  Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
  
  COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
  For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
  
  NO SHARING OF USER ID AND PASSWORD:
  All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
  TESTING ACCOMMODATION:
  If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
  California Relay Services Phone: (800) 735-2922
  Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov
  Teletype Phone: (800) 899-4099
  Alternate Teletype Phone: (800) 897-0077
  Department Contact Name: Ferdinand Kumala
  Department Contact Phone: (213) 351-6451
  Department Contact Email: fkumala@hr.lacounty.gov
  Exam Number: R2546I-R

• About the company

  Los Angeles County, one of California’s original 27 counties, was established on Feb. 18, 1850. It is one of the nation’s largest counties with 4,084 square miles, and has the largest population of any county in the nation.

Notice