Luzerne County Council
Information Technology Technician(Service Desk)
This job is now closed
Job Description
- Req#: 4908154
- Provides service desk support to over 1,000 end users regarding computer hardware and software, networking, printing, and telephone systems issues.
- Performs root cause analysis and resolves complex issues that involve multiple IT areas.
- Complies with defined IT service levels.
- Maintains anti-malware and intrusion detection systems.
- Installs, configures and manages end-user workstations, thin clients, laptops, and mobile devices.
- Posts updates to County websites.
- Evaluates and tests new and updated applications for compatibility and compliance.
- Develops scripts and automates repetitive tasks.
- Providing countywide coverage of IT-related issues both through service desk functions and after-hours coverage on a rotating basis.
- Assists in troubleshooting network performance and failures.
- Performs related work as required.
- Knowledge of information technology concepts and practices.
- Knowledge of the component parts of personal computers, peripherals, servers, networking equipment and their associated functionality.
- Knowledge of the functions and capabilities of hardware and software.
- Knowledge of troubleshooting techniques.
- Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems.
- Knowledge of networking concepts.
- Knowledge of web development concepts.
- Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation.
- Ability to analyze information in order to diagnose and troubleshoot technical problems.
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to establish and maintain effective working relationships.
- Ability to effectively interact with staff while troubleshooting end user issues.
- Associate's degree in computer science or related field with 1 year related experience, or
- 3 years related experience.
This is a technical position that will provide a variety of IT support functions. The incumbent will work with a team of technicians responsible for supporting the computer network service desk operation serving over 1,000 users countywide.
Essential Duties and Responsibilities:“ LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.”About the company
The Luzerne County Council is the governing body of Luzerne County, Pennsylvania.
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