• Job Description

  Req#: R00190719

  Infrastructure Managed Services Associate Manager

  
  Location: Calgary, AB
  
  ARE YOU READY to step up and take your technology expertise to the next level
  
  There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
  Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it's the diversity of our people that makes us stronger, smarter and more effective as a team.
  
  We are: Accenture Cloud First - Infrastructure Engineering

  
  Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients’ businesses in the cloud. To accelerate our clients’ transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design — with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.
  Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data – and from the edge – and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.
  The work:
  Accenture’s Cloud First Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Digital Workplace, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center.

  
  Key Responsibilities:

  
  - Understanding cloud and network best practices combined with guiding principles
  - Understanding the impact of network incidents to operations and organization
  - Have the required skills to execute the deployment of Cloud Platforms and Data Networks
  - Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  - Understands the strategic direction set by senior management as it relates to team goals.
  - Uses considerable judgment to determine solution and seeks guidance on complex problems.
  - Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
  - Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside.
  - Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

  - Coordinate with vendors or third party service providers for restoration of services.

  - Solid understanding of network monitoring and management tools.

  - Event correlation skills to determine the root cause of an incident.

  - Ability to work with ITSM ticketing system and manage SLAs.

  - Understanding of ITIL principles and framework.

  WHO WE´RE LOOKING FOR

  
  - Experience working in network monitoring and management

  - Certification in network technologies such as CCNA

  - Documentation skills

  - Excellent communication skills

  - Router/switch/firewall management

  - SD WAN and SD Access are nice to have

  - Experience of 5-7 years in the relevant area

  Our Commitment to Inclusion & Diversity

  At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

  Requesting an Accommodation

  Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

  If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

  Other Employment Statements

  It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

  Job candidates are not required to disclose any offence for which a pardon has been granted.

• About the company

  Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.

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