Cognizant
Infra. Technology Specialist
PayCompetitive
LocationBangalore/Karnataka
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 00062747411
- Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
- Provide expert support for Service Desk operations ensuring high levels of customer satisfaction.
- Utilize Service Now for incident tracking resolution and reporting.
- Administer and maintain Windows-based systems to ensure optimal performance and security.
- Collaborate with cross-functional teams to address and resolve IT issues.
- Implement and maintain IT service management processes in alignment with industry best practices.
- Conduct root cause analysis to prevent recurrence of incidents.
- Develop and maintain documentation for IT processes and procedures.
- Provide training and guidance to junior team members on IT support and incident management.
- Monitor system performance and implement necessary upgrades and patches.
- Ensure compliance with IT policies and procedures.
- Participate in continuous improvement initiatives to enhance IT service delivery.
- Communicate effectively with stakeholders to provide updates on incident status and resolution.
- Possess strong technical skills in Incident Management Service Desk Service Now and Windows.
- Have experience in providing IT business support within the Industrial Manufacturing domain.
- Demonstrate excellent problem-solving and analytical skills.
- Exhibit strong communication and interpersonal skills.
- Show ability to work effectively in a hybrid work model.
- Display proficiency in documenting IT processes and procedures.
- Have a proactive approach to identifying and resolving IT issues.
- ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals
Job Summary
We are seeking an experienced Infra. Technology Specialist with 6 to 10 years of experience to join our team. The ideal candidate will have strong technical skills in Incident Management Service Desk Service Now and Windows. The role involves providing IT business support within the Industrial Manufacturing domain. This is a hybrid work model with day shifts and no travel required.
Responsibilities
Qualifications
Certifications Required
About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.