Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Infrastructure Engineer - Platforms

Are you ready to take your technical expertise to the next level? Join a dynamic and innovative team where you’ll be responsible for managing cutting-edge infrastructure systems and driving improvements across our platforms. If you have a passion for cloud technology, VMware, and Nutanix, and want to work in an environment that values growth and collaboration, this role is for you!

Permanent contract

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

The team offers support 07:00-18:00 and you will be working on a rotational basis. Occasional out of hours work will be required, this will be paid or time off in lieu.

Salary Circa £65,000

Reporting to: – Infrastructure Platforms Manager

Location – London

O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.

You’ll be using advanced technical knowledge to resolve issues, continually drive improvements and deliver enhancements, support both projects and business as usual drivers. That same knowledge and experience will also be key in supporting and maintaining the systems in your area, ensuring they work effectively, remain secure and up-to-date, and have the capability needed for the future.

You will be one of the go-to people for anything related to the systems you are supporting and will take ownership of take ownership of operational technical incidents, service requests and problem, ensuring they are dealt with effectively and in a timely manner.

Key responsibilities include:

• Azure Infrastructure Management: Implement, manage, and optimize Azure resources, ensuring security and compliance.

• VMware Administration: Manage VMware vSphere environments, troubleshoot issues, and perform regular updates.

• Nutanix Administration: Oversee the deployment and management of Nutanix clusters, ensuring high availability and disaster recovery.

• General Infrastructure Operations: Monitor system health, manage backups, and collaborate across teams to ensure smooth business operations.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• In depth understanding of cloud computing concepts and best practices with a focus on Microsoft Azure and its cloud offerings.

• Proficiency in scripting and automation (e.g., PowerShell, Python) and a good understanding of Bicep.

• Excellent understanding and experience in VMware environments, both compute/SAN and HCI technologies

• Exceptional problem-solving and troubleshooting skills.

Desirable Criteria

We would also like you to have the following skills:

• Good communication skills, experience of dealing with all levels of stakeholders

• The ability to work well within teams, both your own and those in other technical, project and areas.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London.

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please upload your CV, which should highlight relevant skills and experience and explain any gaps in your working life.

• Use the supporting statement box to demonstrate how you meet the minimum criteria.

Applications need to be submitted by 11:59pm on Sunday 27th April 2025

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: Financial Ombudsman Service

Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!