• Job Description

  Req#: 210632691

  With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team.

  
  As an Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms: Cloud Reliability Services TSE team, you will leverage your extensive understanding of software, applications, and technical processes to contribute to the infrastructure engineering discipline. You will also have the opportunity to expand your technical and cross-functional expertise both within and beyond your specific area of specialization.

  Job responsibilities

  • Apply technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm
  • Contribute to client self-service capabilities by collaborating with partner teams
  • Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case
  • Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
  • Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products
  • Note: This role involves weekend on-call work and follows a global "follow-the-sun" model. The team provides 24/7 support through a distributed team across various time zones.
  • Add to team culture of diversity, equity, inclusion, and respect

  Required qualifications, capabilities, and skills

  • Formal training or certification on infrastructure engineering concepts and 2+ years applied experience
  • Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Cloud Foundry, Kubernetes)
  • Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM
  • Deep knowledge of at least one specific technology (ex. Kafka, Cassandra, S3,EKS,ECS,EC2 ) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell)
  • A drive to continue to develop technical and cross-functional knowledge
  • Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
  • Knowledge of incident, change, and problem management processes
  • AWS certification(s)

  Preferred qualifications, capabilities, and skills

  • Significant programming background in any applicable language
  • Kubernetes, Azure, GCP, or Terraform certifications

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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