About Us:

At Development we invest in the people, places and businesses of Ohio in ways that empower them to succeed!

Empowering Communities to Succeed - that is our mission.

This mission is fulfilled by our dedicated and talented team that comes to work every day ready to make difference in the lives of their fellow Ohioans. If you’re looking to be part of a team that values bold thinking, diversity in people and ideas, being responsive, and always taking a solution-focused approach, I encourage you to view Development's Diversity, Equity and Inclusion Strategic Plan to learn more about Development’s work culture and how you could make a difference for Ohioans.

Click here to learn more about Development.

We are currently hiring for...

Infrastructure Specialist 1

The Infrastructure Specialist 1 will serve as technical expert responsible for installing, maintaining, configuring, upgrading and/or administering hardware and/or software independently in workstation support.

What You'll Do:

• Provide Tier II level customer support documented through Help Desk Program’s ticketing system (e.g., diagnose, analyze, & resolve issues for customers with virus and security issues, printer, phones, A/V and web conference, network connections, installation and maintenance and configuration of hardware and software)
• Utilize vendor supplied and 3rd party utilities for monitoring; diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain
• Configure users for Mobile Device Management (MDM)
• Maintain DEV security groups & email distribution lists in active directory, user and email account changes, grants access to directory files, share permissions and email accounts
• Promote system security and awareness by adhering to Agency’s and/or State’s Information Technology (i.e., IT) security policy(s) and standards
• Recommend changes in IT procedures to meet customer needs
• Evaluate and/or research hardware and/or software solutions and provides feedback to project team or higher-level staff

This position requires you to work in the office Monday-Friday with flexibility in starting and ending times. The job is located in the Vern Riffe building, 77 South High St. Columbus, OH 43215

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Primary Technology: Desktop Support

36 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description and job posting.

-Or completion of associate core program in computer science or information systems; 18 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description and job posting.

-Or completion of undergraduate core program in computer science or information systems; 12 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description and job posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge of: oral and written communication tools and techniques, customer support and personal service technical writing and documentation practices, state and agency policy, procedures and applicable laws*, vision, mission and goals of agency*, mathematic principles relative to assigned area in IT, telecommunications, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, IT principles, methods and practices in assigned specialty area, software distribution and configuration management tools and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures.

Skill for: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, and using data recovery tools and techniques.

Ability to: prepare meaningful, accurate and concise reports, and stay abreast of current technologies in area of IT assigned.
(*)Developed after employment.

This position requires you to work in the office Monday-Friday with flexibility in starting and ending times. The job is located in the Vern Riffe building, 77 South High St. Columbus, OH 43215

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.