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Job Description
- Req#: B0340-24-0000?language=en&page=1291&sort=publicationDateDesc
- Computer skills including databases, spreadsheets, Microsoft Word, Excel, Outlook and Publisher
- Strong and accurate keyboard skills
- GCSE English and Maths or equivalent
- Excellent written English
- Call handling skills,
- Ability to prioritise and organise own work,
- To demonstrate an ability to communicate effectively and accurately in a professional manner,
- Ability to process information accurately,
- Ability to work under pressure in a fast paced team,
- Ability to work within a team,
- To demonstrate a welcoming and effective manner,
- To convey the professionalism of the Team at all times,
- To be self-motivated,
- The ability to maintain confidentiality,
- Experienced in providing excellent customer care,
- An understanding of the issues facing parents, carers and young people with SEND
- Computer skills including databases, spreadsheets, Microsoft Word, Excel, Outlook and Publisher
- Strong and accurate keyboard skills
- GCSE English and Maths or equivalent
- Excellent written English
- Call handling skills,
- Ability to prioritise and organise own work,
- To demonstrate an ability to communicate effectively and accurately in a professional manner,
- Ability to process information accurately,
- Ability to work under pressure in a fast paced team,
- Ability to work within a team,
- To demonstrate a welcoming and effective manner,
- To convey the professionalism of the Team at all times,
- To be self-motivated,
- The ability to maintain confidentiality,
- Experienced in providing excellent customer care,
- An understanding of the issues facing parents, carers and young people with SEND
Job summary
Initial Contact Co-Ordinator
20 hours per week over a minimum of 4 days: £20,820.80 (pro rata)
(Flexible working arrangements will be considered for the right candidate)
25 Days (pro rata) Annual Leave
Delivering services across the City of Sunderland area, an exciting opportunity has arisen within the team for a SENDIASS Contact Co-ordinator.
Hosted by Sunderland Carers Centre, Sunderland Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) provides information, advice and support to parents, carers, and young people with Special Education Needs.
As an employee of Sunderland Carers Centre, you will receive three additional days holiday (pro rata) between 25th December and 1st January, no Christmas working hours, Carer Leave and Support, Flexible working, access to Charity Worker Discounts, and become part of a supportive dedicated team.
The successful candidate will have excellent communication and organisational skills as well as the ability to work to deadlines.
The role involves the co-ordination of referrals and to effectively provide accurate and appropriate information, advice, and guidance, (full training will be provided).
Main duties of the job
The Contact Co-ordinator will be initially responsible to the SEND IASS Services Manager of Sunderland SENDIASS hosted by Sunderland Carers Centre. The overall purpose of the role is to ensure that all children, young people with special educational needs and disabilities and their families have access to impartial SEND information, advice and support including online support, as stated in the Special Education Needs and Disabilities (SEND) Code of Practice 2014.
The post holder will be required to deliver services with an emphasis to children, young people and their families.
Acting as initial point of contact to the service, the Contact Co-ordinator will work with the SENDIASS Team to deliver impartial SEND information, advice, and support.
About us
Sunderland SENDIASS recognises that the needs of children, young people, and their families are paramount within the services it offers. The service and its host organisation Sunderland Carers Centre are committed to a policy of equal access to employment and provision of its services regardless of race, religious or political beliefs, ethnic or national origin, culture, gender, sexuality age or disability
Date posted
11 June 2024
Pay scheme
Other
Salary
£20,692 a year Pro-rata for 20 hours
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
B0340-24-0000
Job locations
Thompson Park
Thompson Road
Sunderland
Tyne and Wear
SR5 1SF
Job descriptionJob description
Job responsibilities
Main Duties and Responsibilities:
Provide an initial point of contact to service users via telephone, email, or website.
Responding to calls, emails and website referrals to the SENDIASS helpline and logging details onto our Charity Log recording system
Dealing with telephone and email enquiries in a courteous and efficient manner
Updating and maintaining SENDIASS social media, to ensure they are accurate and accessible to families.
Attending staff meetings as required.
Office tasks including printing and postage of documents.
Maintaining databases and manual filing systems in line with data protection procedures.
Supporting Programme Manager with service monitoring requirements.
As part of the Sunderland SENDIASS team, you will help to provide an impartial, confidential service in matters relating to special education needs and/or disabilities (in addition to health and social care) to parents/guardians, and young people.
Provide a professional welcome to all service users, presenting a positive impression of both the service and host organisation.
Ensure all queries are answered and dealt with in a timely and professional manner.
Assist the team with the day-to-day operation, administration, and development of the service.
Other Responsibilities:
Contribute to the development of service priorities, good practice and development of the organisation including service evaluation as required, highlighting strategic issues/and or trends.
Be an effective member of the team, attending team meetings, supervisions, and appraisals as and when required.
Adhere to all policies and procedures of the organisation, whilst maintaining confidentiality.
Any other duties as and when required by the organisation.
Job responsibilities
Main Duties and Responsibilities:
Provide an initial point of contact to service users via telephone, email, or website.
Responding to calls, emails and website referrals to the SENDIASS helpline and logging details onto our Charity Log recording system
Dealing with telephone and email enquiries in a courteous and efficient manner
Updating and maintaining SENDIASS social media, to ensure they are accurate and accessible to families.
Attending staff meetings as required.
Office tasks including printing and postage of documents.
Maintaining databases and manual filing systems in line with data protection procedures.
Supporting Programme Manager with service monitoring requirements.
As part of the Sunderland SENDIASS team, you will help to provide an impartial, confidential service in matters relating to special education needs and/or disabilities (in addition to health and social care) to parents/guardians, and young people.
Provide a professional welcome to all service users, presenting a positive impression of both the service and host organisation.
Ensure all queries are answered and dealt with in a timely and professional manner.
Assist the team with the day-to-day operation, administration, and development of the service.
Other Responsibilities:
Contribute to the development of service priorities, good practice and development of the organisation including service evaluation as required, highlighting strategic issues/and or trends.
Be an effective member of the team, attending team meetings, supervisions, and appraisals as and when required.
Adhere to all policies and procedures of the organisation, whilst maintaining confidentiality.
Any other duties as and when required by the organisation.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sunderland Carers Centre
Address
Thompson Park
Thompson Road
Sunderland
Tyne and Wear
SR5 1SF
Employer's website
Employer details
Employer name
Sunderland Carers Centre
Address
Thompson Park
Thompson Road
Sunderland
Tyne and Wear
SR5 1SF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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