• Job Description

  Req#: 16329

  The Inside Sales Associate (Services) will report to the Senior Manager of Business Operations who leads our Support Services Team. The Support Services portfolio includes Parasol (acquired in 2022) and Control4 Assist (launched in 2024). These remote service offerings are leveraged by hundreds of Snap One’s customers and 2025 will be a year of growth and strategic positioning.

  Responsible for servicing, maintaining, and growing assigned accounts as well as, developing targeted accounts. You will work closely with customers to understand their needs, articulate the value of these service offerings, and drive change management to smoothly transform how customers deliver service to end-users.

  JOB DUTIES

  • Grow Customer Accounts
    • Meet performance targets by growing authorized ecosystem of service partners and increasing their levels of engagement
    • Expand customer base by adding new customers
    • Identify opportunities to improve customers’ service delivery and end-user satisfaction
    • Manage existing customer accounts through consistent and value-add communication
    • Collaborate with enterprise salesforce to ‘cross-sell’ and uncover new channel partner leads who would be a strong fit to offer support services
  • Build Customer Relationships
    • Educate customers on service offerings, benefits, program updates, best practices, and other relevant information to establish yourself as a trusted advisor
    • Track partner performance metrics and provide actionable insights to improve efficiency, service delivery, and revenue growth
    • Engage cross-functionally within customer accounts (technicians, sales, leadership) to build strong multi-threaded relationships
  • Demonstrate Offering Knowledge
    • Build subject matter expertise in portfolio of offerings
    • Explain value proposition and features/benefits of service offerings in non-technical terms
    • Stay up-to-date on industry trends, competitive developments, enterprise products
  • Collaborate with Team
    • Work side-by-side with small services team to drive customers through growth funnel, respond to customer needs, and build the business
    • Communicate customer feedback to internal team of agent technicians in order to systematically improve service delivery

  YOU MUST HAVE

  • 0-3 years in customer success, account management, or a related role, preferably within the A/V, home automation, or technology sectors
  • Excellent written communicator
  • Scrappy, curious, hungry to improve outdated processes

  WE VALUE

  • Prior experience in Retail / Hospitality / Customer Service Industry with an ability to negotiate and understanding of marketing skills
  • Familiarity with home automation systems, A/V technology, or services is preferred
  • Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all
  • goals and targets
  • Ability to work as part of a team and autonomously
  • Highly competitive Sales Skills with desire to contribute to a winning team/organization

  WHAT’S IN IT FOR YOU

  • Hybrid position - 3 days in the office and 2 days remote
  • Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
  • 401K plan with up to 7% company match
  • Four weeks parental leave without using vacation time
  • Employee discounts on company products and other retail/service providers
  • Opportunity to progress within a global business
  • Product and leadership mentoring to ensure you are set up for success

• About the company

  Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.

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