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About Arrow ECS

Arrow Enterprise Computing Solutions, a part of Arrow Electronics Inc. (NYSE: ARW), is a global value-added distributor delivering IT solutions to the professional reseller channel. We specialize in enterprise and mid-range computing products, services, and solutions tailored for value-added resellers, system integrators, and service providers. Arrow ECS applies a unique and innovative channel management strategy to support business growth and partner success.

Learn more at: www.arrow.com/ecs/uk

Role Overview

As an Inside Sales Representative for Citrix within the Infrastructure Business Unit, you will play a key role in supporting our sales and administrative processes from quotation through to order fulfillment. Working closely with Field Sales colleagues, you’ll ensure customers receive timely, accurate service and support.

You'll serve as a primary point of contact for customer inquiries, handle pricing and product questions, and help identify sales opportunities. Collaboration with our Business Development Managers and other internal teams is essential to deliver a seamless customer experience.

What You Will Be Doing

• Preparing and managing customer quotations.

• Accurately processing incoming customer orders.

• Responding to queries regarding pricing, product availability, and order status.

• Acting as the main point of contact for daily customer inquiries.

• Maintaining proactive communication on open quotes and opportunities.

• Supporting the development and maintenance of long-term customer relationships.

• Liaising with internal departments such as Credit Management and Customer Services.

• Managing after-sales support (e.g. back orders, issue resolution) and administrative follow-up.

• Using CRM and administrative systems to ensure records are accurate and up-to-date.

Who We Are Looking For

• Proven experience in order processing, sales support, or inside sales.

• Strong attention to detail and accuracy.

• A customer- and service-oriented mindset.

• Ability to prioritise tasks and work flexibly in a dynamic environment.

What We Offer

• A fast-growing and dynamic work environment within a global technology distributor.

• The chance to work with top-tier IT vendors in the networking and security space.

• Exposure to innovative and emerging technologies.

• A collaborative culture where your ideas, input, and development are valued.

• Career growth opportunities, both financially and professionally.

• Supportive, professional, and enthusiastic colleagues.

• All the tools you need to succeed, including a laptop and mobile phone.

• A comprehensive and modern benefits package.

Do you see yourself as our future colleague? If yes - send us your application!

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunities for all qualified persons.

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