Mattr delivers advanced material technologies and complex manufacturing expertise. Through a portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets worldwide.

DSG-Canusa has been developing and producing high-quality heat shrink tubing, cold-applied accessories and heat shrink equipment for over 50 years. Driven by our long-term commitment to the research and development of outstanding materials, products and technologies, our mission is to lead the industry in manufacturing superior heat and cold shrink products that meet CGA, UL and other industry approved certifications. We proudly manufacture in Europe, North America, and China to provide strong regional and global supply chain options for our customers.

POSITION SUMMARY:
This position coordinates all sales activities for a given geographic market segment. Taking direction from the Inside Sales Supervisor, the primary function of the role is the management of key customer order fulfillment activities.

DUTIES:
Inside Sales
i. Manage all order fulfillment activities for DSG Canusa key customers

ii. Analyze customer requirements and prepare quotations based on current market conditions, product type, past market history, technical capabilities and the geographical market segment strategy
iii. Working closely with Regional Managers proactively target and develop new business and markets to build DSG Canusa market share
iv. Initiate cost requests and order expedites if required to ensure on time completion

v. Track quotation trends and order success rates

Marketing Support
i. Provide input to management to ensure proper strategic market direction and identify obstacles, competitive products and pricing to determine our market competitiveness

ii. Execute channel management and promotional programs designed by management
iii. Gather and monitor potentially useful information for opportunities from any/all available sources
iv. Prepare and manage project bid/tender packages

Customer Service
v. Process purchase orders from customers into ERP system while managing order lead time requirements

vi. Facilitate customer requests and orders through Product engineering and production if required
vii. Review requests for warranty, return goods, credits and debits, customer complaints and forward to Country Manager for approval
viii. Accurately invoice customers for all shipments that have been made as required

ix. Review and approve freight and brokerage bills
x. Act as a back-up during vacation periods or as required

REQUIREMENTS:

• Previous Sales experience is a must.
• Previous experience in selling products or services.
• Minimum Community College Education.
• Holding Bachelor’s degree - preferred.
• Minimum 1 to 5 years of related experience.
• Computer Literate (Excel, PowerPoint, Word).
• Manufacturing experience is an asset.
• Experience with ERP systems is an asset.
• Customer Relation Skills.
• Effective Oral and Written Communication Skills.
• Mathematical Aptitude.
• Technical Aptitude.
• Organizational Skills.
• Problem Solving Ability.
• Interpersonal Skills.
• Ability to work under pressure.
• Ability to work independently.
• Ability to manage time effectively.

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WHAT MATTR OFFERS
• At Mattr, safety comes first! We go the extra mile to ensure our employees are safe and healthy
• We understand times have changed and so have we. Mattr offers flexible work arrangements (where possible) to suit your needs
• Comprehensive total rewards package that includes competitive salaries, annual incentives, medical benefits, retirement savings plans, paid vacation days, education assistance programs, corporate discounts and more!
• Participation in service milestone awards and recognition opportunities
• Access to mental health support resources such as our Headversity mental health and wellness platform and free, confidential access to our Employee and Family Assistance Program (EFAP)
• Rewarding growth opportunities (may include global career and travel opportunities) supported by personalized training, development and mentoring programs
• Commitment to providing a diverse, inclusive and accessible workplace environment
• We prioritize our Environment, Social and Governance (ESG) values and offer a paid Impact Day, allowing employees an opportunity to support charitable organizations in their communities
• Company events, social gatherings and team building activities that promote fun!
• We’re working to create a better world. Join us!

Mattr delivers advanced material technologies and complex manufacturing expertise through brands offering engineered products, technology and solutions to support infrastructure projects & markets world-wide. Mattr brands: Shawflex, DSG-Canusa, Flexpipe and Xerxes. At Mattr, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!