Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become T he B est and B iggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you .

Job Details :

• Working closely with key stakeholders across the business to ensure that our optimisation strategy is executed correctly to drive improvements and growth for our online journeys, specifically focused on engagement, conversion rates, income per policy and overall customer insight into user behaviour.
• Own the end-to-end delivery in experimentation, including prioritisation, managing the Optimisation Roadmap, requirements gathering, test briefing & sign-off processes with key stakeholders, measurement and next step recommendations.
• Conducting regular competitor analysis and insights, staying abreast of industry best practice.
• Ensure that all tests that go live are fully approved by all agreed parties and that the tests are built robustly to protect the performance of our key digital new business channel.
• In addition to our core Optimisation programme, you will support the development and delivery of new propositions, Growth Products and MVPs to our customer base.
• Hybrid opportunity based at our London, Bexhill or Leicester office sites. You will be expected to commit to one day per week in the office.

Skills we would love you to have:

• Proven track record in optimisation or similar type role.
• Hands-on experience of using one or more AB testing platforms – e.g., Monetate, Optimizely etc. Experience of client-side testing is essential and server-side testing is preferred.
• Data-driven digital / digital marketing professional focused on evaluating qual and quant data and turning this into conversion-centric digital strategies and online experiences.
• Strong knowledge of web analytics preferably GA 360.
• Experience in a high volume, fast-paced ecommerce trading environment.

What we offer:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably we are unable to offer sponsorship for this role

Reward:

Salary – Attractive salary based on experience (pay reviews also completed each year)

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home .

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more . Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits , which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart