• Job Description

  Req#: R-387081

  About this role:

  Wells Fargo is seeking an Institutional Investment Operations Associate Manager.

  This is an associate manager position within the Corporate and Investment Banking Shared Services Operations Client Facilitation Team. This individual will be responsible for leading a new team within CIB Markets for Wells Fargo. The team will provide direct support to the sales team and clients through all stages of onboarding from early prospecting all the way through to offboarding driving towards a positive client experience, high standards of service, risk and control, and proper regulatory application. The team will play a critical role in the product offering to Institutional clients and driving the business revenue goals in this space.

  This individual is expected to champion governance, remediation, and change initiatives that will drive the client experience for our onboarding workflow. This individual will drive the expansion and execution of the onboarding services to clients including engagement with our sales and operations teams, ownership of industry tools to interface with clients, technology changes needed to deliver scalable solutions to onboarding, and assisting with key risk and control activities like audits, policy reviews, procedural changes, etc. The individual will drive the implementation of industry utilities and onboarding of clients through strategic tools helping to streamline the client experience. Additionally will also be expected to coordinate, lead, and drive strategy with internal partners regarding onboarding initiatives, regulatory changes, and best practices.

  In this role, you will:

  • Supervise a team working on complex transactional tasks
  • Support the lifecycle of Institutional trading, while managing a group in one of the following functions; client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, general ledger reconciliation, as well as, work to resolve confirmation and ISDA related issues
  • Identify and recommend opportunities for process improvement and risk control development
  • Collaborate with all business partners and various departments, create efficiencies and mitigate risk for team and organization
  • Make daily supervisory decisions for team of analysts and resolve issues related to team supervision, work allocation and daily operations
  • Leverage interpretation of policies, procedures and compliance requirements
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives and strategy
  • Manage allocation of people and financial resources for Institutional Investment Operations group
  • Mentor and guide talent development of direct reports and assist in hiring talent

  • Directly manage the onboarding flow partnering with sales and clients providing hands-on ownership of the process

  • Partner with the Front Office and key business stakeholders to development business strategies and the implementation of strategic decisions targeted around the client experience

  • Act as the primary point of contact for sales to address escalations, onboarding initiatives, key client changes, etc.

  • Engage with global teams to establish the workflow regarding vendor utilities and integration within CIB Markets including client uplift into the utility

  • Lead and create a strategy and framework to ensure scalable solutions for onboarding that will focus on all aspects of the onboarding and maintenance processes including system performance, negotiation, credit, account setup, offboarding and regulatory oversight

  • Lead initiatives to streamline the client experience, meet regulatory requirements and improve efficiency

  • Partner with global teams to deliver strategic initiatives to properly capture client preferences and design a framework to highlight inconsistencies and illogical situations for remediation across large asset manager populations

  • Participate in governance forums, working groups, and regular meetings with key functional and business stakeholders to address client onboarding statuses, projects, prioritization

  • Develop a strong understanding of technology applications and systems ensuring strategic delivery and process efficiency within the Onboarding workflow

  • Cultivate an environment that supports diversity, inclusion and collaboration

  • Ensure that appropriate level of control is maintained over business and operational activities and compliant with firm and regulatory policy

  • Perform manager sign-offs of key regulatory deliverables and quality reviews

  • Understanding core Bank Secrecy Act (“BSA”), & WFS Anti-Money Laundering (“AML”) program, & incorporating best practices, Tax, & ISDA documentation

  • Working with onshore Client Data teams to effectively manage an onboarding request

  • Ensure and Adhere to the Regulatory Reporting standards, policies, and procedures (e.g., Dodd Frank, FINRA regulations, QFC Stay, Segregation of Initial Margin Amount (SEG IA)

  • Independently research and analyze regulatory reporting requirements and other financial documents

  • Coordinating and managing day-to-day evaluation of onboarding risks throughout customer lifecycle process.

  • Driving consistency of operational practices and procedures

  Required Qualifications:

  • 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience

  • MBA or an advanced degree (or equivalent experience)

  • Overall capital markets industry with a top tier bank and/ or project management experience is preferable

  • Candidate should possess good verbal and written communication skills, accountability, and attention to detail

  • Candidate should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy, and integrity

  • Candidate should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities

  • Candidate should be highly organized, comprehend complex problems, meet deadlines, and have good presentation skills

  Desired Qualifications:

  • Previous experience in leading a similar on-boarding team and or function

  • Extensive knowledge and understanding of all capital markets products, industry trends, regulatory changes, and industry-wide best practices

  • Leadership skills including the ability to lead projects/initiatives with high risk and complexity

  • Experience in operational risk management processes and/or compliance and/or audit programs (preferably in Know Your Customer /Anti Money Laundering)

  • Strong knowledge of the US banking regulatory reporting rules and regulations (FINRA, Qualified Financial Contracts, Dodd Frank and Segregation of Initial Margin Amount (SEG IA), Tax, & ISDA documentation

  • Independently research and analyze regulatory reporting requirements and other financial documents

  • Understanding of key operational risk components, including experience driving consistency and quality across all aspects of a risk function.

  • Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources

  • Institutional securities sales and trading and/or investment banking compliance and risk management experience

  • Understanding of key operational risk components, including experience driving consistency and quality across all aspects of a risk function.

  • Strong communication, negotiation, and collaboration skills, including the ability to negotiate with numerous parties and reach agreeable solutions.

  • Prior success in working and communicating with senior level executives.

  • Strong organizational skills, attention to detail, and adherence to strict deadlines in a fast -paced environment.

  • Strong risk management discipline and problem-solving skills

  • Proven experience partnering with technology to write and approve business requirement documentation and implement change

  • Ability to effectively multi-task and successfully work on several unrelated projects at the same time

  • Excellent interpersonal and communication skills and experience in articulation of risks both verbally and in writing to various levels of staff and management.

  Posting End Date:

  20 Jan 2025

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  Wells Fargo Recruitment and Hiring Requirements:

  a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

  b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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