What's your preference?
Job Description
- Req#: 25-05271
- Proven 1-2 years professional experience as an Instructional Designer.
- Portfolio or samples of previous instructional design work showcasing a variety of learning solutions and multimedia assets.
- Proficiency in using authoring tools, learning management systems (LMS), and multimedia software such as Adobe Creative Suite, Google Suite and Articulate Rise 360.
JOB TITLE: Instructional Designer I
LOCATION: 100% remote
DURATION: 11/03/2025 - 06/26/2026
PAY RANGE: $36/hr
TOP 3 SKILLS:
COMPANY:
Our client is a customer service and engagement platform that helps businesses deliver seamless support and enhance customer experiences.
Who we’re looking for
Our clients team supports the global Customer Support organization through new employee
onboarding, career progression, and any changes that require learning solutions. Our team is
part of Continuous Improvement, which is responsible for consulting, designing, and enabling
cross functional efforts within clients Operational Excellence.
We are seeking a highly-skilled and creative Instructional Designer to join our team. As an
Instructional Designer, you will play a critical role in creating engaging and effective learning
experiences for our customer support teams. You will use your expertise in instructional design
methodologies, learning technologies and multimedia design to create innovative solutions that
align with our business objectives and promote continuous learning. The ideal candidate will have a strong background in training design and development, excellentcommunication skills, and a passion for facilitating learning and knowledge transfer.
What you’ll be doing
● Utilize instructional design methodologies to create engaging and interactive learning
solutions, including digital learning, virtual instructor-led training (vILT), microlearning,
videos, and supporting documentation
● Design activities and assessments which promote hands-on and experiential learning
● Collaborate with subject matter experts (SMEs) and stakeholders to gather content,
review technical information, and translate complex topics into clear and concise
materials
● Analyze learnings needs by conducting needs assessments and audience analysis to
identify learning objectives and appropriate strategies
● Author, maintain, and update online courses, utilizing real-time training evaluation data to
inform ongoing maintenance and design needs
● Collaborate with cross-functional teams, such as product development and marketing, to
align training initiatives with company goals and objectives
● Design and create engaging, effective digital courses through the use of Articulate
Storyline/Rise and other e-learning tools; building quizzes and interactivity; testing of
courses prior to their release; maintenance and refreshing of content in existing
e-learning courses.
● Build assessments to track learner progress and to verify job-readiness
● Develop network with facilitators and learners. Intake, act upon, and track content
feedback from facilitators and learners
● Stay abreast of industry trends, innovations and emerging technologies in instructional
design and digital learning to continually enhance the effectiveness of learning solutions
● Proactively revise content as Zendesk products and internal processes evolve
● Track and report on work in Asana project pages
● Create and execute plans for advancing the organization’s knowledge of learning
theories, digital learning and facilitation, as well as learning technologies
Basic Qualifications
● Bachelor’s or Master’s degree in Instructional Design, Education, or related field.
● Proven 1-2 years professional experience as an Instructional Designer.
● Excellent written and verbal communication skills, including the ability to effectively
present to a wide range of audiences.
● Proficiency in using authoring tools, learning management systems (LMS), and multimedia
software such as Adobe Creative Suite, Google Suite and Articulate Rise 360.
● Proficiency in utilizing virtual training delivery and facilitation tools
● Understanding of adult learning principles and instructional design concepts.
● Strong organizational and project management skills, with the ability to manage multiple
projects and meet deadlines in a fast-paced environment.
● Portfolio or samples of previous instructional design work showcasing a variety of
learning solutions and multimedia assets.
● A passion for continuous learning and professional growth.
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123About the company
Ursus is a minority owned business designed and built to deliver a better staffing experience to Global 1000 and startup companies alike. We pride ourselves in seeking to understand the needs of our clients first; responding with relentless attent...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.