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Job Description
- Req#: INSTR005788
Employer Industry: Education Services
Why Consider this Job Opportunity:
- Competitive pay up to $22.00 per hour
- Opportunity for growth and advancement within the organization
- Remote work position within the United States
- Comprehensive benefits package, including health, dental, and vision insurance, flexible spending accounts, and 401k plan
- Supportive and collaborative work environment
- Chance to make a positive impact on students' educational experience
What to Expect (Job Responsibilities):
- Respond to and categorize support tickets received through web forms and direct email contact
- Assist users through phone calls and voicemails, providing necessary support
- Take ownership of user inquiries and research solutions when necessary
- Contribute to the Quality Control process by reviewing flagged sessions and managing session credits
- Provide basic technical support and escalate to Level 2 when needed
- Monitor the live student queue and request additional tutor assistance as necessary
- Attend weekly meetings with the Support Manager and fellow Associates to discuss support issues and projects
What is Required (Qualifications):
- Minimum of 2 years' experience in customer or provider services, preferably in a call center or online helpdesk environment
- Technical acuity to provide Level 1 technical support
- Proficiency in Microsoft Office software and ability to learn in-house database tools and reporting modules
- Strong organizational skills and ability to communicate clearly both verbally and in writing
- Completion of an undergraduate degree program in an accredited US or Canadian university
How to Stand Out (Preferred Qualifications):
- Experience as an online tutor or in a similar educational service role
#EducationServices #RemoteWork #CareerOpportunity #CompetitivePay #BenefitsIncluded
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Princeton Review is an education services company providing tutoring, test preparation and admission resources for students.
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