You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Be part of a unique change!...At Sun Life Financial the client is at the centre of everything we do. As an Insurance and Wealth Associate in our newly created Prospr by Sun Life team your work will directly contribute to our mission of helping clients achieve lifetime financial security and live healthier lives.

As a member of our dynamic team, you will play an integral role supporting new and existing clients with service needs as well as encouraging them to consult with our fully licensed Prospr Advisors who will provide holistic Life, Health and Wealth solutions.You are an effective communicator who possesses outstanding customer service skills and consistently demonstrates professionalism. You are flexible and can adapt within an ambiguous environment with shifting priorities. You are a solution oriented and use active listening to understand client needs and provide tailored and timely recommendations; and you thrive in a work environment committed to continuous improvement, personal growth, and professional development. Above all you get satisfaction and enjoyment in helping others.

Reporting to the Team Lead, Service to Sales, you will:

• Answer calls from our existing Prospr block of clients with the goal of fulfilling their service needs

• Make outbound calls to clients who have submitted service requests; service requests include but are not limited to policy level changes, beneficiary changes, and account reviews

• Make outbound calls to new and existing clients to identify new sales opportunities and offer financial planning services

• Manage the death claims process and fulfill outstanding death claims

• Support and triage clients entering the Prospr platform through the chat function

What do you need to succeed?

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

• Strong verbal and written communication skills with the ability to build credibility and rapport

• Experience in a call center environment

• Knowledge / experience within the financial services industry

• Availability on a variable schedule Monday to Friday between 8am to 8pm

Why join our Team? The reasons are as diverse as the people who work here. Here are some examples of what’s in it for you:

• Competitive Salary and annual incentive plan

• A Comprehensive benefits package which includes:

• Medical, dental, life, and disability insurance

• Employee matched pension plan

• Stock purchase plan

• The opportunity to work in an environment committed to continuous improvement as well as personal growth and career development

• The ability to be part of a new and evolving Prospr by Sun Life Team – you will be contributing to shaping the future of the business!

• The chance to work in a positive, dynamic, and collaborative work environment where you are encouraged to share your ideas and be heard

Assets:

• Excellent communication skills, both written and verbal

• Strong relationship building skills

• Experience in blended or outbound Call Centre or telephone servicing

• Sun Life Individual Insurance and Investment product knowledge

• Experience using Salesforce.com for client relationship management

• Ability to leverage digital tools to create engaging client interactions

• Strong problem solving skills

• Adaptable and resourceful

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

47,000/47 000 - 77,000/77 000

Job Category:

Customer Service / Operations

Posting End Date:

28/07/2024