Employer Industry: IT Services and Consulting

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Strong emphasis on a collaborative and supportive work environment
- Involvement in continuous improvement initiatives to enhance service delivery
- Chance to work with leading technology in a mission-critical setting

What to Expect (Job Responsibilities):
- Provide service via inbound contact center/telephones, addressing complex customer inquiries and escalating as necessary
- Conduct research on customer inquiries and respond to relevant parties in a timely manner
- Perform account updates and maintenance, ensuring accurate documentation of inquiries and requests
- Process and distribute incoming and outgoing mail for multiple clients per established service level agreements
- Assist in day-to-day operations of the customer service area, including training and mentoring less experienced staff

What is Required (Qualifications):
- High school diploma or G.E.D.
- Minimum of two years of customer service or telephone experience, including financial/investment/insurance or banking requiring FINRA certification
- Experience working with various organizational functions and personnel
- Proficient in the use of help desk software and familiar with fax machines and telephone technology
- FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window and in good standing)

How to Stand Out (Preferred Qualifications):
- Strong business and analytical problem-solving skills
- Lean/Six Sigma certification or experience
- Ability to work independently while following oral and written directions
- Exceptional communication skills

#ITServices #CustomerService #RemoteWork #CareerGrowth #FINRACertification

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