This is a lateral move in compensation and job code.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.

• Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings.

• Utilizes the tools and resources available to support members with minimal assistance.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.

• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Education:

• High School Diploma or General Equivalency Diploma required.

Minimum Experience:

• Targeted to Insurance Professional Sales & Service II excluding EMA, SRT and MRT Employees.

• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience.

• Strong interpersonal and communication skills to build rapport with prospective and existing members.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements.

• Successful completion of a job-related assessment may be required.

Preferred Experience:

• Comfortable working in a sales environment.

Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 46,370 - $67,450 .
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Relocation assistance is not available for this position.

When you apply for this position, you will be required to answer some initial questions. Each question has (Required) next to it. This indicates that the question is required for you to answer. It’s not necessarily a requirement for the position. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.