• Job Description

  Req#: INTAK009836

  Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

  Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for Intake Coordinators to join our award-winning team.

  Key Responsibilities

  • Protect the confidentiality of patient and organization information through effective controls and direct supervision of operations.
  • Receive, review, and process Central Intake referral requests with precision, attention to detail and accuracy, in an expedited/timely manner, daily.
  • Possess organizational skills with ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Central Intake Team in accordance with the department’s Standard Operating Procedures.
  • Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, Adobe Acrobat, ProDC, and experience of working with database management.
  • Possess a level of patience, and a pleasant demeanor, with a high level of problem-solving skills.
  • Must be detail-oriented with the ability to multi-task and be flexible to accommodate daily fluctuations, volume surges, and business needs as agency growth may require.

  • Track individual key performance indicators, daily.
  • Participate in team meetings, overseeing correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
  • Crosstrain and collaborate to support other Central Operations Teams with Special Projects.

  • Perform other duties and activities as delegated by supervisor.

  QUALIFICATIONS

  • 1–2 years of healthcare experience, preferably home healthcare.
  • Basic knowledge of Microsoft Windows, Office 365, and EMR systems.
  • Quick and accurate typing skills.
  • Understanding of patient plan of care and standard insurance eligibility.
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and escalate issues when appropriate.
  • Willingness to learn and grow in a fast-paced environment.
  • High school diploma or equivalent required.

  Why Choose Pinnacle?

  • Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
  • Growth & Stability: Over two decades as Florida’s largest home health agency.
  • Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
  • Competitive Benefits & Perks: Including Daily Pay (work today, get paid tomorrow!) and an employee referral program where you can earn rewards.
  • Recognized Excellence: Ranked as a USA Today Top Workplace.
  • Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
  • Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

  Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

  Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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