New York Life Insurance
Intake Customer Service Advocate
This job is now closed
Job Description
- Req#: 91837
Employer Industry: Insurance and Benefits Solutions
Why consider this job opportunity:
- Salary up to $42,000
- Eligible for annual discretionary bonuses based on performance
- Comprehensive benefits package including leave programs, adoption assistance, and student loan repayment options
- Opportunity for career advancement and growth within the organization
- Fully remote work opportunity, providing flexibility in your work environment
- Commitment to diversity, equity, and inclusion in the workplace
What to Expect (Job Responsibilities):
- Handle 35-45 incoming calls to process leave or disability claims for employees
- Accurately enter claim data into the appropriate systems to maintain records of customer interactions
- Build high-quality customer relationships through effective communication and active listening
- Multitask by gathering and inputting necessary information simultaneously during calls
- Adhere to team metrics including quality monitoring, security verification, and attendance
What is Required (Qualifications):
- High School Diploma or GED required; college degree preferred
- Minimum of 1 year of call center or customer-facing experience; knowledge of Workers’ Compensation or Disability Claims is a plus
- Bilingual skills are a plus
- Proficient in PC operations and Microsoft systems, with a technical aptitude for learning new applications
- Strong critical thinking skills to provide unique solutions and identify areas for improvement
How to Stand Out (Preferred Qualifications):
- Experience in processing Family Medical Leave or Disability Claims
- Familiarity with customer service best practices in a call center environment
- Ability to communicate clearly and concisely in both verbal and written formats
- Demonstrated adaptability in a fast-paced work environment
- Commitment to continuous learning and improvement in customer service techniques
#InsuranceJobs #RemoteWork #CustomerService #CareerGrowth #DiversityAndInclusion
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New York Life provides more than life insurance—we help individuals, families, and communities thrive.
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