Crum & Forster
Intake Specialist, Claims - Remote
This job is now closed
Job Description
- Req#: 4133
Employer Industry: Insurance
Why consider this job opportunity:
- Salary up to $55,800
- Competitive compensation package
- Generous 401K employer match and employee stock purchase plan with matching
- Excellent benefits focused on overall wellness, including physical, mental, and financial well-being
- Opportunities for career development through tuition reimbursement and professional training
- 100% remote position with a dynamic and inclusive work environment
What to Expect (Job Responsibilities):
- Ensure accurate gathering of all claim documentation based on claim type and provide it to the claims team within established Service Level Agreements (SLAs)
- Proactively follow up with insureds to ensure timely and accurate submission of required documentation
- Correspond and assist insureds and travel advisors through verbal and written communications to support claim reviews
- Provide daily phone coverage for First Notice of Loss (FNOL) and inquiries for the Claims department
- Mentor and guide team members, acting as a resource and facilitating shadowing opportunities for new hires
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 2 years of experience in a Customer Service role in Insurance or Financial Services
- Intermediate proficiency in MS Word, MS Excel, MS Outlook, and Teams
- Strong computer literacy with the ability to navigate multiple systems and utilize dual screens
- Experience working in a fast-paced, team-oriented environment
How to Stand Out (Preferred Qualifications):
- Prior customer service experience within a claims environment
- Familiarity with claims, imaging, and workflow systems
- Experience with Salesforce, MS Teams, and Five9 Telephony system
#Insurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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