• Job Description

  Req#: C9184-25-0827?language=en&page=65&sort=publicationDateDesc

  Job summary

  Do you want to be part of an exciting and growing service?

  Our Integrated Community Stroke Service (ICSS) delivers intensive rehabilitation within patients' homes, clinics and group settings using state-of-the-art mobile technology, ensuring patients are kept at the centre of all decisions, goals, intervention and discharge plans. Our aim is to broaden access to our stroke patients across Somerset and specialist inpatient and ongoing community stroke rehabilitation.

  The team consists of Occupational Therapists, Physiotherapists, Nurses, Speech and Language Therapists, Psychologists and Rehabilitation Assistants who jointly provide patient centered specialist rehabilitation to patients.

  To support this service, we have the opportunity for a dynamic, motivated and experienced additional administrator to work as part of the team and contribute to the efficient countywide service.

  The post-holder will work as part of a team providing comprehensive administrative services including receiving and processing referrals, telephone duties, typing of correspondence and reports and the organisation of client appointments including creation and posting of relevant letters and forms.

  Main duties of the job

  The post holder will work as part of the countywide Integrated Community Stroke Service.

  The Integrated Community Stroke Service enables the accelerated discharge of Stroke and Acquired Brain Injury patients usually to their own home or normal place of residence from district or community hospitals.

  The post-holder will work as part of a team providing comprehensive administrative services including:

  *Administer and coordinate referrals processes

  *Clinically targeted data collection

  *Clinical administration

  *Clinical Data input into RiO system

  *Creating and updating Excel spreadsheets

  *E Roster administration and maintenance (if required to )

  *Telephone duties

  *Word processing

  *Scanning

  *Filing

  *Dealing with incoming and outgoing mail

  *Arranging appointments

  *Ordering of equipment

  *Booking rooms

  *Use electronic dictation.

  About us

  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

  Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

  We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

  Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

  The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

  Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

  Details

  Date posted

  14 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  184-OL-BL-2482

  Job locations

  South Petherton Hospital

  Bernard Way

  South Petherton

  Somerset

  TA13 5EF

  
  

  Job description

  Job responsibilities

  Please see attached comprehensive Job Description for a full list of duties and the personal specification

  Job description

  Job responsibilities

  Please see attached comprehensive Job Description for a full list of duties and the personal specification

  Person Specification

  Qualifications

  Essential

  • RSA/OCR Stage III or equivalent in Word Processing or typing
  • GCSE English (C grade minimum)
  • Training in the use of PowerPoint and Excel
  • & digital dictation

  Desirable

  • ECDL, CLAIT or equivalent
  • NVQ level 3 in administration

  Experience

  Essential

  • Experience of setting up and maintaining office systems and procedures that support smooth running of the department

  Desirable

  • Experience of working in an NHS setting
  • Audio typing experience

  Additional Criteria

  Essential

  • SKILLS & ABILITIES
  • Proven teamwork experience
  • Ability to manage diaries and organise meetings, appointments and training
  • Ability to provide and receive complex
  • information of a confidential and sensitive manner
  • Ability to take minutes and transcribe in draft form
  • Good all round IT skills
  • Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
  • Listens to others' views respecting and valuing individual patient needs.
  • Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
  • Ability to recognise and manage challenging situations in a calm and professional manner.
  • Able to take instruction and direction and work effectively as part of a team.
  • Ability to record and retrieve information on charts/paper and electronic patient records
  • High standards of written communication skills with the ability to use email and internet.
  • Ability to undertake PMVA training to required level for role.
  • Shorthand/note taking skills

  Person Specification

  Qualifications

  Essential

  • RSA/OCR Stage III or equivalent in Word Processing or typing
  • GCSE English (C grade minimum)
  • Training in the use of PowerPoint and Excel
  • & digital dictation

  Desirable

  • ECDL, CLAIT or equivalent
  • NVQ level 3 in administration

  Experience

  Essential

  • Experience of setting up and maintaining office systems and procedures that support smooth running of the department

  Desirable

  • Experience of working in an NHS setting
  • Audio typing experience

  Additional Criteria

  Essential

  • SKILLS & ABILITIES
  • Proven teamwork experience
  • Ability to manage diaries and organise meetings, appointments and training
  • Ability to provide and receive complex
  • information of a confidential and sensitive manner
  • Ability to take minutes and transcribe in draft form
  • Good all round IT skills
  • Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
  • Listens to others' views respecting and valuing individual patient needs.
  • Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
  • Ability to recognise and manage challenging situations in a calm and professional manner.
  • Able to take instruction and direction and work effectively as part of a team.
  • Ability to record and retrieve information on charts/paper and electronic patient records
  • High standards of written communication skills with the ability to use email and internet.
  • Ability to undertake PMVA training to required level for role.
  • Shorthand/note taking skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  South Petherton Hospital

  Bernard Way

  South Petherton

  Somerset

  TA13 5EF

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  South Petherton Hospital

  Bernard Way

  South Petherton

  Somerset

  TA13 5EF

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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