• Job Description

  Req#: 104574

  End Date

  Monday 01 January 2024

  Salary Range

  £45,054 - £50,060

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Hybrid Working

  Job Description Summary

  Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 13 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

  Job Description

  JOB TITLE: Interaction Designer

  LOCATION: London
  SALARY: £45,054 - £50,060
  HOURS: Full Time

  WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.
  
  About this opportunity
  You’ll be part of a cross-functional project team and responsible for all interaction design elements, from design thinking right the way through to deployment. Whether it’s contributing to workshops, advising on best practice or responding to research, you should be a design advocate and understand how to apply design principles to make accessible customer experiences.

  
  Interaction design is about the creation and management of dialogue between a person and a product, system, or service. By combining an understanding of the system user, the context in which the interaction takes place and a knowledge of information presentation the Lead interaction designer can ensure that the interaction is timely, effective and emotionally rewarding. It cuts down development costs, increases revenue, motivates our users to interact with our content and Increases our customer loyalty.

  So what exactly would you be responsible for?

  To Inject empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers, ensuring customer focus through everything they do. You’ll develop deep empathy for people, understanding their needs, aspirations and challenges. Share knowledge & improve design methods as an active member of the Design community.
  you'll:

  • Understand the user goals, mind-set and the context for use

  • Understand and map out intuitive steps in processes, e.g. user flows

  • Structure information delivery throughout the journey, defining page types, design goals, etc.

  • Create consistent design and interaction techniques across channels, e.g. component design

  • Proactively design with the customer’s needs

  What you'll need

  • Demonstrable background in UX design for large scale projects.

  • Skills in: competitor analysis, wireframing, journey mapping, prototyping, sketching skills

  • Experience of supporting user research activities.

  • Proficiency with industry standard design & business tools such as; InVision, Adobe CC, Sketch, Figma…

  • The ability to collaborate with key colleagues in the business who come from digital and non-digital backgrounds

  
  About you as a Person:

  Empathetic | Daring | Inquisitive | Problem-solving | Proactive customer advocate
  
  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  
  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

  
  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
  
  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual bonus award, subject to Group performance

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 28 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  
  Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
  
  

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

Notice