Transamerica
Intermediate Vendor Liaison- Annuity ( Work From Home)
This job is now closed
Job Description
- Req#: R20054817
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $68,000
- Annual Bonus of 7.5% based on performance
- Comprehensive benefits package including pension plan, 401k match, and tuition reimbursement
- Paid Time Off starting at 160 hours annually
- Career training and development opportunities
- Remote work flexibility
What to Expect (Job Responsibilities):
- Develop internal and BPO service level agreements and metrics
- Analyze performance data and ensure adherence to quality and performance measures
- Serve as the liaison between BPO and Operations teams
- Enforce accurate and timely reporting by BPO
- Support escalated customer and agent requests
What is Required (Qualifications):
- Bachelor’s degree in a business field or equivalent experience
- Two years of operations experience in a senior/lead or liaison role
- Knowledge of life and/or annuity investment products and regulatory requirements
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Understanding of BPO management concepts and performance monitoring
#FinancialServices #CareerOpportunity #CompetitivePay #RemoteWork #EmployeeBenefits
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